ADRIANA RODRIGUEZ VICEN'S
Pueblo,CO
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
DPI Photopass Photographer
Walt Disney Company
Orlando, FL
09.2022 - 09.2024
- Handling and usage of cameras and varying equipment to capture high quality pictures.
- Enhanced brand visibility by executing compelling photo shoots for marketing materials.
- Utilized product knowledge analyzing customer buying patterns to educate and inform them on promotional photo packages and benefits available.
- Proactively assisting and communicating with Guests on available photopass offerings.
- Providing Guests with individualized experiences through Capture Your Moment private photo sessions.
- Developed strong relationships with clients through clear communication and professionalism.
- Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
Merchandise/Trainer
Walt Disney Company
Orlando, FL
06.2021 - 09.2022
- Trained and mentored new hires, resulting in stronger staff development and increased productivity.
- Welcomed guests and helped determine their needs.
- Experienced with multiple forms of payments such as credit and debit cards, foreign currencies, checks and cash handling.
- Solved Guest issues or inquiries and assisted with special requests in order to provide outstanding Guest service.
- Experienced with Guest service recovery tools.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Enhanced customer engagement by developing personalized marketing campaigns.
COVID-19 Call Center Volunteer
Vaccination Center
Cabo Rojo, PR
03.2021 - 06.2021
- Maintained confidentiality regarding client's personal health information.
- Enhanced caller experience by providing accurate and timely COVID-19 information.
- Scheduled vaccination appointments efficiently, contributing to higher community vaccination rates.
- Supported diverse communities by providing culturally competent communication tailored to individual needs.
- Collaborated with fellow volunteers and healthcare professionals to ensure a seamless flow of communication within the call center.
- Connected individuals with appropriate resources and services based on their unique needs.
Income Tax Assistance Secretary
University of Puerto Rico
Mayaguez, PR
01.2021 - 05.2021
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Enhanced office efficiency by implementing digital filing systems that streamlined paperwork processing.
Administrative Assistant
University of Puerto Rico
Mayaguez, PR
01.2020 - 05.2020
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
ODV College Program
Walt Disney Company
Orlando, FL
01.2019 - 05.2019
- Managed over 15+ cart locations with various styles of food and beverage services.
- Operated point of sale systems (POS) and cash handling for food and beverage vending.
- Worked effectively in fast-paced environments.
- Developed and maintained courteous and effective working relationships.
- Responded to customer requests for products, services, and company information.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Education
Bachelor of Science - Science in Business Administration
University of Puerto Rico, Mayagüez Campus
Mayaguez, PR05.2021
High School Diploma -
Eugenio Maria De Hostos High School
Mayaguez, PR05.2016
Skills
Fluent Bilingualism
Interpersonal Communication
Expertise in Microsoft Office
Customer Service
Data Entry
Administrative Support
MS Outlook proficiency
Typing speed 40 WPM
Ethics in Marketing
Problem-Solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
DPI Photopass Photographer
Walt Disney Company
09.2022 - 09.2024
Merchandise/Trainer
Walt Disney Company
06.2021 - 09.2022
COVID-19 Call Center Volunteer
Vaccination Center
03.2021 - 06.2021
Income Tax Assistance Secretary
University of Puerto Rico
01.2021 - 05.2021
Administrative Assistant
University of Puerto Rico
01.2020 - 05.2020
ODV College Program
Walt Disney Company
01.2019 - 05.2019
Bachelor of Science - Science in Business Administration
University of Puerto Rico, Mayagüez Campus
High School Diploma -
Eugenio Maria De Hostos High School