Hi, I’m
Adriana Rodriguez
Cypress,TX
Summary
Detail-oriented professional in International Relations, specializing in National Security and Diplomacy. Bilingual in English/Spanish, adept at project management. Proven skills in analyzing global issues and implementing innovative solutions. Eager to contribute to positive connections and enhance project outcomes in dynamic, multicultural environments.
Overview
9
years of professional experience
1
Certification
Work History
Sino BiologicalHouston, Hybrid
Administrative Assistant
08.2023 - Current
Job overview
- Orchestrated seamless travel logistics, including flight bookings, accommodations, and ground transportation for employees and visitors, ensuring hassle-free journeys.
- Proficiently generated and disseminated crucial documents, reports, and presentations, showcasing a keen eye for detail and exceptional organizational skills.
- Demonstrated adept inventory management by maintaining optimal levels of office supplies, promptly placing replenishment orders when needed.
- Played a pivotal role in the hiring and onboarding process, covering tasks such as preparing paperwork, configuring laptops and workstations, and coordinating comprehensive training.
- Maintained meticulous records of electronic equipment, overseeing repairs and maintenance for operational integrity.
- Assisted in the preparation and vigilant tracking of departmental budgets and expenses, ensuring financial prudence and compliance with allocated resources.
- Fostered inter-departmental collaboration, optimizing processes and enhancing overall office efficiency.
- Actively participated in coordinating and executing both in-office and off-site company events, liaising effectively with various departments.
- Cultivated valuable professional relationships through proactive networking, leveraging connections to secure mutually beneficial opportunities.
- Authored Standard Operating Procedures (SOPs) to standardize the hiring process and streamline payment collection workflows.
- Pioneered the establishment of new departments, actively contributing to business development and expansion initiatives.
- Engaged comprehensively in the recruitment process, participating in all stages from sourcing to final selection.
- Orchestrated communication software to optimize workplace efficiency and organization.
- Oversaw hiring, staffing, and labor law compliance.
Collaborated with managers to identify and address employee relations issues. - Partnered with departmental managers to ascertain hiring needs and provide candidate recommendations.
Improved office efficiency by managing internal communications and correspondence. - Managed Slack and Monday.com platforms, optimizing functionalities for team collaboration and project management.
- Integrated tools within Slack and Monday.com for process automation, streamlining tasks and enhancing productivity.
- Assisted in the development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Analyzed project performance data to identify areas of improvement.
- Developed and implemented project plans and budgets to ensure successful execution.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Reported regularly to managers on project budget, progress and technical problems.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
CPtech
Receptionist
02.2023 - 06.2023
Job overview
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Scheduled and confirmed appointments
- Managed and sorted open problem tickets from clients
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered and quickly redirected large volume of calls on central system.
- Led team meeting to discuss current and future projects and appointments.
- Confirmed appointments, communicated with clients, and updated client records.
Mirai Gaming
E-sports Team Manager
01.2022 - 01.2023
Job overview
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Define and communicate program’s creative vision, from structure to branding
- Experience working with international teams and exposure to multi-cultural environments.
- Passionate player of video games, particularly Riot games.
- Strategic thinker with excellent leadership, management, and communication skills
- Developed and maintained connections with performers, agents and promoters to accumulate robust options for entertainment activation.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Developed team communications and information for meetings.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Accomplished multiple tasks within established timeframes.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Marshalls & Homegoods
Cashier
10.2018 - 06.2021
Job overview
- Responsible for delivering highly satisfying customer experience demonstrated by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining clean and organized store environment
- Adheres to all operational, merchandise, and loss prevention standards
- Help keep customer service area clean for customers
- Indore's company’s credit cards to every customer
- Cross-trained to work in multiple areas of store to support needs of business
- Role models established customer experience practices with internal and external customers
- Supports and embodies positive store culture through honesty, integrity, and respect
- Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
- Promotes credit and loyalty programs during customer interactions
- Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
- Accurately processes and prepares merchandise for sales floor following company procedures and standards
- Provides and accepts ongoing recognition and constructive feedback
- Adheres to all labor laws, policies, and procedures
- Participates in safety awareness and maintenance of risk-free environment
- Performs other duties as assigned
- Maintained customer accounts and recorded account information.
- Make product recommendations or services to customers based on their needs and preferences.
- Use sales computer technology to maintain customer records and orders.
- Inform existing customers of promotions and deals
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Panera Bread
Food Runner / Cashier
01.2016 - 08.2018
Job overview
- Responsible for helping customers by answering questions when ordering food
- Displayed enthusiasm and knowledge about the restaurant’s menu and products
- Routinely supported other restaurant areas as requested, including answering telephones and completing financial transactions for other staff members
- Took food orders and relayed orders to kitchens or serving counters
- Followed all safety and sanitization policies when handling food and beverage to uphold proper health standards
- Guided guests through the menu while demonstrating thorough knowledge on=f the food, beverages, and ingredients
- Provided excellent customer service level.
Wildy’s Cake Boutique Stafford
Sales Assistant
05.2015 - 10.2016
Job overview
- Responsible for assisting bakery owner in producing baked goods, organizing the stock, maintaining the cleanliness of the storage area, and processing customers' orders and payments
- Respond to customers' inquiries and operate the cash register
- Manage and complete sales via the bakery website, Facebook and at the front shop
- Prepare delivery orders for other PCC stores
- Stock shelves as needed
- Help with cake decorations as needed
- Receive orders and complete order forms associated with incoming orders via telephone and in person communication
- Maintain consistent communication with supervisor about tasks assigned; perform tasks independently in a professional, timely manner
- Assist during wedding cakes delivery and assembling.
Projects
Sino Biological Projects:
C4B Grand Opening
- Handled logistics for 20 business clients - Hotel and transportation services
- Was the main contact for over 70 clients, vendors, and internal employees
- Collaborated with vendors for out-of-conference happy hours for clients
- Lead operations and carried out plans from coordinating and planning stages of the event to post-event communications.
- Provided budget reports
Sino Biological Chinese NY Gala Video: https://drive.google.com/file/d/1IB8LxZissfwGnqYDAluipy2fdrOa2g7S/view?usp=sharing
Education
University of North Texas At Dallas- GraduatedDallas, TX
BA from International Relations, National Security and Diplomacy
05.2023
University Overview
- Relevant Coursework: International Business, International Security, Business Continuity, Negotiation, & Emergency Management
- Research Project: Virtual Reality and it's Role in International Relations, Outstanding and was offered to work on a VR Project for the year 2023
Lone Star College System - Cyfair - GraduatedCypress, TX
Associate of Arts from Arts
06.2021
University Overview
- Latin American Student Organization Member at Lone Star College 2018
Skills
- Self- starter
- Detail-oriented
- Flexible and Adaptable
- Customer Service
- Excellent Multitasking abilities
- Interpersonal Communication/ Written and Verbal Communication
- Time Management
- Negotiation & Dispute Resolution
- AutoTask
- Monday
- Notion
- Proficient (PC and IOS) Computer Knowledge
- Point of Sales Systems (POS)
- Proficient in Microsoft Office Suite including Teams, Outlook, Word, Excel, PowerPoint
- Recruitment
- Scheduling/Schedule Management
- Adobe Software Suite
- Employee Training
- Business Continuity
- Data Entry & Documentation
- Administrative Support
- Client Information Database Systems
- Management
- Reception
- Travel logistics
- Document Retrieval
- Back Office Operations
- Report Analysis
- Data Entry Documentation
- Process Optimization
- Travel Administration
- Records Preparation
- Project Management
- Business Administration
- Human Resources
- Purchase orders organization
- Performance improvement
- CRM Software
- Records Management Systems
- Calendar Management
- Employee Timesheet Processing
- Office Management
- Labor Relations
- Business Writing
- PC Proficiency
- Risk Management
- Project Planning
- Technical Support
- Customer Relations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Japanese
Limited Working
Certification
Certified in Community Preparedness - FEMA
Memberships
Regulatory Affairs Professionals Society (RAPS) Member - 10819213
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assistant
Sino Biological
08.2023 - Current
Receptionist
CPtech
02.2023 - 06.2023
E-sports Team Manager
Mirai Gaming
01.2022 - 01.2023
Cashier
Marshalls & Homegoods
10.2018 - 06.2021
Food Runner / Cashier
Panera Bread
01.2016 - 08.2018
Sales Assistant
Wildy’s Cake Boutique Stafford
05.2015 - 10.2016
University of North Texas At Dallas- Graduated
BA from International Relations, National Security and Diplomacy
Lone Star College System - Cyfair - Graduated
Associate of Arts from Arts
Certified in Community Preparedness - FEMA
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