Adrian Bridges
Tulsa,OK
Summary
Positive and approachable professional with expertise in problem-solving and strong communication skills. Proficient in troubleshooting technical issues and managing customer support requests to enhance user experiences. Committed to delivering exceptional service that improves operational efficiency and user satisfaction. Extensive experience as an IT Technical Support Contractor, with a focus on managed services and contract-based roles.
Overview
4
4
years of professional experience
Work History
Service Desk Technician
The HCI Group
02.2024 - 09.2024
- Provided remote service desk support, taking calls and documenting critical details.
- Followed policies and procedures to ensure the security of end-user and patient data.
- Prevented information leakage and ensured data protection.
- Used ServiceNow, Secret Server, Microsoft Azure, and other tools to assist users.
- Managed digital phone services, voicemail, and service requests for department expansions.
- Engaged third-party vendors for equipment and supply purchases.
Senior Production Associate
Raytheon Technologies
01.2023 - 09.2023
- Followed written procedures to test and qualify parts for production.
- Cleaned parts using proper chemicals and maintained a clean workspace.
- Placed failed parts on hold for engineer review.
- Performed daily system tests and calibrations, recording data in Microsoft Excel.
IT Independent Contractor
Self-Employed
01.2023 - 02.2023
- Installed cables and wired outlets per network layouts.
- Assisted companies such as Walmart, Dollar General, and Family Dollar with IT troubleshooting.
- Collaborated with IT staff and helpdesk via ticketing systems to resolve network issues.
- Provided training to end-users on equipment usage and best practices.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
Desktop Support Technician
Adventist Health
09.2022 - 01.2023
- Provided IT support through a ticketing system.
- Diagnosed and resolved hardware/software issues.
- Performed hospital rounds to proactively address IT problems.
- Managed cable organization and networking issues.
- Tracked and stored production jobs for future reference and reuse.
Production Technician I
Moonlight Packing
05.2021 - 11.2021
- Supported packing house operations by troubleshooting IT equipment.
- Installed Cat6 and fiber optic cabling following proper procedures.
- Assisted other departments with IT-related issues.
- Operated high-volume folding and inserting mail equipment.
IT Independent Support Contractor
Self-Employed
01.2021 - 05.2021
- Assisted Walmart, Dollar General, and Family Dollar with IT issues.
- Troubleshot network connectivity and interfaced with IT helpdesks.
- Installed network cabling and wired outlets per layout specifications.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
Education
Associate of Science - Information Technology
Reedley College
Reedley, CA06-2020
Associate of Science - Reedley College
Reedley College
Reedley12-2019
Skills
- Ticketing system
- Remote support
- Software installation
- Network connectivity
- Hardware support
- Operating systems
- Customer service
- Active listening
- Verbal and written communication
- Desktop support
- Ticket management
- Data entry
Timeline
Service Desk Technician
The HCI Group
02.2024 - 09.2024
Senior Production Associate
Raytheon Technologies
01.2023 - 09.2023
IT Independent Contractor
Self-Employed
01.2023 - 02.2023
Desktop Support Technician
Adventist Health
09.2022 - 01.2023
Production Technician I
Moonlight Packing
05.2021 - 11.2021
IT Independent Support Contractor
Self-Employed
01.2021 - 05.2021
Associate of Science - Information Technology
Reedley College
Associate of Science - Reedley College
Reedley College
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