Summary
Overview
Work History
Skills
Certification
Organization
Professional Organizations And Affiliations
Awards
References
Timeline
Generic

ADRIAN C. AUSTIN

New Orleans,LA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Special Services Coordinator

OBGYN
01.2023 - Current
  • Manage daily operations of the practice while maintaining a professional workplace
  • Schedule and coordinate patient appointments to optimize client satisfaction and facility efficiency
  • Creates, updates, and maintains patients’ electronic health records, and personal and financial information
  • Verifies patient insurance, submission of claims
  • Communicates daily scheduling changes to clinical staff
  • Registers and updates patients' personal information
  • Statistics/Daily and Monthly Logs
  • EOB/EOR reviews
  • X-ray submission and printing
  • Manage and develop staff to optimize productivity and employee satisfaction
  • Maintains operations by following policies and procedures and reporting needed changes
  • Contributes to team effort by accomplishing related results as needed
  • Must exercise utmost diplomacy and tact to provide excellent customer service for patients, practices confidentiality and privacy protocols in accordance with Clinic policies and HIPAA requirements.

Administrative Assistant

Fundraising
01.2021 - 01.2023
  • Assist with strategic plan for fundraising activities including individual giving, workplace giving campaigns, grant applications, as well as special events and communications that build relationships with a growing constituency base
  • Develop new sources of unrestricted income from events, individuals and local community partners, foundations and corporations
  • Develop and submit solicitation proposals and design and implement special fund-raising events
  • Write fundraising correspondence, letters of acknowledgment and appeals and maintain a regular schedule of meetings with board members
  • Establish and maintain close, direct contact with local corporations, government, community, church and civic leaders to ensure top volunteer leadership
  • Establish and maintain liaison with volunteers and secure loaned executives
  • Develop and prepare campaign materials, communication and promotional programs in support of local fund-raising efforts
  • Update records management in Raiser’s Edge database, maintaining current and accurate files on all donors, and ensuring security and quality controls
  • Interface with Accounting and Finance department to fulfill information requests and maintain reporting accuracy
  • Generate queries, reports, exports and other collection data as needed
  • Manage area office to ensure compliance with UNCF policies, procedures, rules and regulations.

Administrative Assistant

Classical and Modern Languages & Literatures
01.2016 - 01.2021
  • Direct, supervise, and coordinate the administrative function of a complex departmental office
  • Study, analyze, and recommend procedures and processes to improve continuity and simplify reporting
  • Organizes and facilitates meetings and special events; schedules and coordinates dates and times, venues, attendance, agendas, and facilities; takes minutes, and provides administrative support and follow-up on matters arising from meetings
  • Establish, maintain, and updates files, databases, records, and/or other documents; develops and maintains data, and performs routine analyses and calculations in the processing of data for recurring internal reports
  • Oversees and/or performs a range of diverse administrative activities for an organizational unit; serves as a central point of liaison with faculty, Department Head/ Provost and other departments and external agencies in the resolution of a variety of day-to-day matters concerning the unit
  • Manage a complex events calendar for the unit; coordinate the logistics of unit functions and events
  • Interview, train, and evaluate subordinate support staff
  • Gather data for budget preparation and inventory reports, prepare or assist in the preparation of the annual budget, and procure all supplies, furniture, and office equipment.

Accounting Assistant

Foundation and Alumni Association
01.2016 - 01.2019
  • Serves as a primary point of direct administrative contact and liaison with other offices, individuals, and external institutions and agencies on a range of specified issues; organizes and facilitates meetings, conferences, and other special events, as required
  • Assists in maintaining accounting system for department/unit
  • Process accounts receivable, accounts payable, budgets, funding grants, purchasing, travel, personnel, or related functions and maintenance of records
  • Prepare entries and post financial transactions; may reconcile entries and internal ledgers to financial reporting system reports
  • Process journal vouchers for procurement card purchases
  • Process request for payments
  • Transfers fund between accounts by university guidelines
  • Sort documents; code, logs, review for accuracy; match supporting invoices to procurement documents; and verify invoices for payment
  • Research processing problems, may contact departments and vendors to resolve problems and expedite payment, and respond to inquiries by telephone or in writing; refers complex problems for solution
  • Handle cash and cash related transactions, issues receipts, records and types money lists, and balances cash fund; enters cash transactions in ledgers and reconciles cash reports; prepares bank deposits
  • Assists in preparation of financial statements such as billings, budgets, and cost reports.

Administrative Assistant

School of Human Science
01.2015 - 01.2016
  • Analyze operating practices such as record keeping systems, office layouts, and performance standards to create new systems or revise established procedures; remains abreast of trends in administrative operations
  • Organizes and facilitates meetings and special events; schedules and coordinates dates and times, venues, attendance, agendas, and facilities; takes minutes, and provides administrative support and follow-up on matters arising from meetings
  • Coordinates collection of and participates in the preparation of operating reports using word processing, spreadsheet, and database software
  • Develops, plans, and implements programs, office policies, and procedures relevant to unit mission and goals
  • Utilizes knowledge and understanding of underlying operational issues to assist in administrative problem solving, and plan, develop, and implement projects and programs
  • Leads and guides the work of lower graded staff and/or student employees, as appropriate; may participate in training and evaluative sessions
  • Manages complex events calendar for unit; coordinates the logistics of unit functions and events.

Eligibility Worker I

State of Mississippi Department of Human Services Economic Assistance
01.2014 - 01.2015
  • Conducts interviews with applicants and recipients for all economic assistance programs; Completes all necessary forms and sets up case records
  • Explains and interprets policies and programs, rights, and responsibilities to clients, making appropriate referrals to social services or other agencies as needed
  • Verifies and evaluates data; determines eligibility in a timely manner, using applicable agency policies and procedures; sends appropriate notifications
  • Enters and retrieves pertinent data in the computer system for use in the completion of applications, recertification, and all required special reviews
  • Maintains an on-going caseload, scheduling appointments and organizing a monthly work plan; answers telephone and walk-in inquiries from clients and other agencies; sorts, files, and responds to correspondence
  • Processes over-issuance and improper payment claims, including initiation of follow-up repayment plans and preparation for fair hearings.

Regional Administrative Assistant

Mississippi Dept. of Human Services Child Support Enforcement
01.2013 - 01.2014
  • Provides administrative support for the Vice President, Assistant Vice President, and associated activities, to include managing the schedule/calendar, making travel arrangements, screening and handling telephone communications, greeting and directing visitors, and dealing with administrative problems and inquiries as appropriate
  • Maintain filing system and records according to the MDHS policy and procedures
  • Serves as a primary point of direct administrative contact and liaison with other offices/agencies
  • Type letters, memos and all other correspondence to assigned region
  • Receive, review and verify data from local offices and combined information into regional monthly reports for state office officials
  • Maintain calendar for training, interviews and workshops for immediate supervisor
  • Process payroll and time cards for assigned region.

Administrative Assistant / Payroll Coordinator

Evolution Technology Center
01.2007 - 01.2011
  • Responsible for managing time cards and weekly / monthly payroll
  • Scheduled all meetings and training conference
  • Responsible for conducting benefit coverage meeting, exit interviews, and termination paperwork
  • Maintain records of all vacation, sick, personnel time
  • And keep track of drug screens and background check of all employee’s
  • Executed in a fast pace environment to develop skills and mature design skills utilizing strong leadership skills
  • Organizes and facilitates meetings and special events; schedules and coordinates dates and times, venues, attendance, agendas, and facilities; takes minutes, and provides administrative support and follow-up on matters arising from meetings.

Skills

  • Mississippi State University Administrative Banner
  • Proficient in Microsoft Office 365
  • Program Development
  • Stakeholder Engagement
  • Performance Evaluation
  • Customer Service
  • Multicultural Awareness
  • Case Management
  • Problem Solving
  • Event Planning
  • Community Outreach
  • Team Leadership

Certification

Notary Public, State of Mississippi -2010

Organization

  • United Way of America
  • Habitat for Humanity - Starkville, MS

Professional Organizations And Affiliations

2007 Starkville Public School District Parent Teacher Association - Member 2009 Greater Starkville Development Partnership Chamber of Commerce - Member 2011 Starkville Public School District Executive Council Parent Teacher Association – Vice President 2013 Starkville Public School Executive Council Parent Teacher Association – President

Awards

2007- 2009 Certificate of Recognition - Awarded to outstanding performers 2010 Certificate of Recognition – Awarded to outstanding Managers 2011 Certificate of Recognition – Awarded to outstanding Managers

References

  • Darrell Johnson, Area Development Director, UNCF, New Orleans, LA, 70130, (504) 427-3254
  • Jacita Durant, Administrative Assistant, Ochsner Health Baptist, New Orleans, LA, 70115, (504) 303-9095
  • Kristi Veasley, Senior Accountant, Mississippi State University, Starkville, MS, 39759, (662) 871-7274

Timeline

Special Services Coordinator

OBGYN
01.2023 - Current

Administrative Assistant

Fundraising
01.2021 - 01.2023

Administrative Assistant

Classical and Modern Languages & Literatures
01.2016 - 01.2021

Accounting Assistant

Foundation and Alumni Association
01.2016 - 01.2019

Administrative Assistant

School of Human Science
01.2015 - 01.2016

Eligibility Worker I

State of Mississippi Department of Human Services Economic Assistance
01.2014 - 01.2015

Regional Administrative Assistant

Mississippi Dept. of Human Services Child Support Enforcement
01.2013 - 01.2014

Administrative Assistant / Payroll Coordinator

Evolution Technology Center
01.2007 - 01.2011

Similar Profiles

CREATE PROFILE
ADRIAN C. AUSTIN