Adrian Perkins
Milwaukee
Summary
Information Specialist experienced in managing data for employers and clients and distributing information across organizations. Analyzes data, supports security, organizes and classifies, maintains records, and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service, and process improvement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
Brady Corporation
08.2023 - Current
- Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation
- Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
- Install and maintain hardware, software, and other equipment to meet client requirements, routinely observe operational performance, and install security patches and updates when necessary
- Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel
- Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or seminars when possible
- Develop training manuals and troubleshooting procedures to help both support personnel and end users interact properly with hardware and software
- Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades.
- Trained end-users on new software applications, increasing productivity across departments.
- Streamlined IT processes for increased efficiency through the development of automated solutions.
Technical Support Representative
St. Mary's
10.2022 - 08.2023
- To users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance
- Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps
- Improves client references by writing and maintaining documentation
- Assists with installation, configuration, maintenance, modification, and operation of Local Area
- Networks
- Provide technical support and assistance to network users such as password resets and creating email accounts
- Install PCs, software, and peripheral equipment
- Assist with PC, network configuration, and cabling
- Administer and maintain end-user accounts, permissions, and access rights
- Install, configure, and maintain network cabling and other networking equipment
- Assists with installation, configuration, maintenance, and troubleshooting of network-connected end- user hardware, software, and peripheral devices
- Management of computer labs, installing any software needed for each quarter and/or special events
- Assists with ordering software, hardware, and other supplies as required for the institutional computer network, personal computer, and computer labs
- Manage Access with Active Directory
- Assists with maintenance of the phone system
- Assist with the setup of technology for meetings, orientation/in-services, conferences, events, etc.
Human Resources Specialist
Illumina
09.2021 - 10.2022
- Responsible for day-to-day operations, including managing HRIS
- Onboarding, Compensation, Education Reimbursement, and creating how-to documents for staff and future onboarding for self-service assistance
- Serve as initial point of contact within the agency for human resources matters and provides guidance to senior management.
IT Operations / Technical Specialist
Adrian Perkins, Rogers Behavioral Health
09.2019 - 08.2021
- Enhanced system performance by optimizing technical operations and implementing continuous improvement strategies.
- Streamlined processes for increased efficiency by automating tasks and developing user-friendly documentation.
- Reduced downtime with proactive maintenance, troubleshooting, and resolution of hardware and software issues.
- Increased productivity by managing technical projects from inception to completion with clear communication and attention to detail.
Help Desk Technician
University Of Wisconsin Milwaukee
09.2016 - 06.2019
- Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
- Streamlined help desk processes for increased productivity and improved response times.
- Reduced downtime by troubleshooting and repairing hardware, software, and network issues.
- Improved user experience with proactive system maintenance and updates.
US Army
12.2013 - 03.2018
- Collaborated with team members for seamless coordination, ensuring comprehensive coverage of all assigned areas.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Education
Bachelor of Science - Computer And Information Systems Security/Information
University of Wisconsin- Milwaukee
12.2018
Skills
- Human Resources Information Systems (HRIS)
- Teamwork
- Microsoft Office
- Change Request Processing
- Key Process Development
- Employee Training
- Project Coordination
- Advanced Computer Proficiency
Certification
Excel for Business Analysts - LinkedIn
How to Inspire and Develop Your Direct Reports - LinkedIn
Manager as Coach - LinkedIn
Business Analysis Foundations - LinkedIn
SQL for Non-Programmers - LinkedIn
Adrian Perkins - page 3
Jira: Basic Administration - LinkedIn
Operations Management Foundations - LinkedIn
Avoiding New Manager Mistakes - LinkedIn
Performance Management: Improving Employee Performance - LinkedIn
Careers in Supply Chain and Operations - LinkedIn
Data Analytics: Dashboards vs. Data Stories - LinkedIn
Affiliations
Kappa Alpha Alpha Fraternity Incorported.
Kappa Alpha Psi Fraternity Incorporated
General Member
Timeline
Information Technology Specialist
Brady Corporation
08.2023 - Current
Technical Support Representative
St. Mary's
10.2022 - 08.2023
Human Resources Specialist
Illumina
09.2021 - 10.2022
IT Operations / Technical Specialist
Adrian Perkins, Rogers Behavioral Health
09.2019 - 08.2021
Help Desk Technician
University Of Wisconsin Milwaukee
09.2016 - 06.2019
US Army
12.2013 - 03.2018
Bachelor of Science - Computer And Information Systems Security/Information
University of Wisconsin- Milwaukee