Adrian De La Torre De La Torre
Shafter,CA
Summary
Adept at strategic business planning and fostering culture development, I spearheaded significant improvements in team performance and customer satisfaction at EquipmentShare. Fluent in Spanish and English, my leadership is marked by effective employee training and a knack for relationship building, driving operational excellence and revenue growth.
Overview
14
14
years of professional experience
Work History
Service Manager
EquipmentShare
Bakersfield, California
03.2023 - Current
- Evaluated individual and team business performance and identified opportunities for improvement.
- Represented the service department in executive meetings, providing reports and insights on performance and initiatives.
- Maintained records of all customer interactions and transactions.
- Created employee work schedules to keep shifts properly staffed.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Conducted regular training sessions for staff on new technologies and customer service best practices.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Reviewed completed work to verify consistency, quality, and conformance.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
- Resolved customer complaints quickly and effectively.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created standard operating procedures for all service functions.
- Oversaw daily operations of the service department, including scheduling and workflow management.
Level 3 Advanced Diagnostic Technician
Sunbelt Rentals
Bakersfield, California
03.2018 - 03.2023
- Conducted advanced troubleshooting of complex electrical, mechanical and hydraulic systems.
- Set up and operated specialized or standard test equipment to diagnose, test or analyze performance of electronic components, assemblies or systems.
- Repaired, diagnosed compressors, generators, dehumidifiers, electrical panels, transformers, air conditioners, chillers, and electrical load banks.
- Provide and install power distribution for customers. Repaired generators for customers and repaired miscellaneous equipment brought for repairs
- Responded quickly to emergency situations requiring immediate attention.
- Installed, maintained, calibrated, repaired, modified, replaced or tested electronic equipment used in industrial processes.
Shop Manager /Diagnostic Technician
PCL Industrial Constructors
Bakersfield, California
01.2016 - 01.2018
- Supervised daily operations by establishing procedures and monitoring team performance.
- Conducted regular staff meetings to communicate goals and solicit feedback.
- Responded to customer inquiries in a timely manner.
- In charge of managing and maintaining fleet of 150 vehicles.
- Guided two technicians in repair and diagnostics .
- Repaired and diagnosed Lincoln welders
- Repaired, Maintained overhead cranes .
- Repaired and maintained small tools .
- Monitored staff performance and provided feedback and guidance as necessary.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Shop Technician
Simmons Construction LLC
Bakersfield, California
01.2015 - 01.2016
- Performed maintenance and repairs on a variety of shop equipment, such as saws, drills, grinders and lathes.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
- Replaced worn or defective parts on machines using hand tools or power tools.
- Maintained basic knowledge of mechanical and electrical systems to troubleshoot and correct various problems.
- Conducted routine inspections of all shop tools and machinery for safety purposes.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
Lead Shop Technician
Contractors equipment rental
Bakersfield, California
01.2011 - 01.2015
- Maintained accurate records of all repairs, parts used, and labor hours for each job.
- Coordinated with vendors to source replacement parts when necessary.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Monitored inventory levels of spare parts, tools, and supplies in the shop area.
- Reconditioned, repaired or refurbished components to restore functionality and meet warranty requirements.
- Repaired , maintained and diagnosed all rental equipment.
- Performed repairs on boomlifts, skiploaders, Forklifts, Front loaders, scissor lifts, trenchers, Service trucks.
Education
Associate of Arts - Advanced Automotive And Diesel Training
Universal Technical Institute
Rancho Cucamonga, CA01-2008
High School Diploma -
Shafter High School
Shafter, CA05-2006
Skills
- Strategic business planning
- Culture development
- FLUENT IN Spanish and English
- Maintenance planning
- Program follow-up and assessment
- Regulatory compliance
- Employee training and development
- Relationship building
- Crew leadership
- Coaching and mentorship
- Technical support
- Quality control
- Trustworthy and honest
- Outgoing and energetic
- Reporting and documentation
- Time management
- Flexible schedule
- Problem-solving
- Conflict resolution
- Service and parts teams management
- Project management
- Employee supervision
- Revenue generation
Languages
English
Professional
Spanish
Professional
Timeline
Service Manager
EquipmentShare
03.2023 - Current
Level 3 Advanced Diagnostic Technician
Sunbelt Rentals
03.2018 - 03.2023
Shop Manager /Diagnostic Technician
PCL Industrial Constructors
01.2016 - 01.2018
Shop Technician
Simmons Construction LLC
01.2015 - 01.2016
Lead Shop Technician
Contractors equipment rental
01.2011 - 01.2015
Associate of Arts - Advanced Automotive And Diesel Training
Universal Technical Institute
High School Diploma -
Shafter High School
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