Adriane Ard
Suisun City,CA
Overview
26
26
years of professional experience
Work History
Associate Client Project Manager
NTT
02.2019 - 02.2024
- Interface with all project stakeholders to take projects from original concept through to final implementation.
- Contribute to the pre-sales process by providing proposals.
- Ensure that the project delivers the as-sold solution, remains within baseline budget, and is delivered on time while achieving quality criteria and maintaining client satisfaction.
- Work on financials to establish accurate cost planning, forecasting, planned cost, CR management, margin and revenue reporting.
- Manage client project budgets including bookings, budget management, T&E, billing, invoicing, timesheets, reconciliations.
- Work with PM's, PC's and other teams to ensure appropriate end to financial management of their respective projects.
- Be proficient in Workfront and how it runs, the interface to SAP and the IPA.
- Understand how quoting works and the workflow associated with the respective entries.
- Prepare and present financial reporting as required to.
- Monitored project progress, identified risks and took corrective action as needed.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Senior Inside Sales Account Manager
Nexus IS
07.2008 - 02.2019
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Provided valuable feedback to senior management regarding market trends and competitor activity, ensuring the company remained competitive in the industry.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Utilized CRM software to track client interactions, ensuring timely responses and appropriate escalation when necessary.
- Increased product sales by developing and cultivating relationships with clients and providing personalized service.
- Exceeded sales targets consistently through effective account management and strategic selling techniques.
Account Manager - Inside Sales
AT&T
07.2006 - 06.2008
- AM is responsible for identifying, qualifying and closing new AT&T revenues through a combination of acquisitions from competitors and expanding existing market share with clients by selling across the entire AT&T portfolio of services
- The AM is responsible for meeting monthly sales quotas and will do this through development of account plans and account profiling to determine how to deploy resources to maximize AT&T revenues within the customer base
- Generate customer proposals and presentations
- Make sales calls
- Close new business
- Submit complete and accurate contracts
- Ensure that the customer implementation and billing is complete
- Function as the main point of contact for the customer.
- Increased referrals 110% by building productive partner networks.
- Prepared sales presentations for clients showing success and credibility of products.
Implementation Coordinator
Diebold Inc
11.2005 - 07.2006
- Provide administrative support to implementation group in Bay area office to ensure that equipment is available and on-site as required by installation schedules
- Prepare purchase orders and order parts and materials needed for installations
- Maintain all installation files
- Process and validate invoices
- Monitor RGA’s (Returned Goods Authorizations)
- Assist sales and implementation managers as needed
- Forecasting / Scheduling.
- Identified and implemented cost-saving measures in IT projects.
- Trained personnel on use of IT tools and applications.
Verification Project Manager
AT&T
04.2004 - 10.2005
- Responsible for coordination of all provisioning elements associated with Network Provisioning and customer support
- Activation of Telecommunications service
- Access database maintenance
- Project Timeline verification and monitoring
- Single point of contact for informational requests from Sales and Billing Operations.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
- Facilitated workshops to collect project requirements and user feedback.
Project Manager
Covad Communications
01.2001 - 01.2003
- Coordinates the ordering of new Collocation spaces, power, and augments to existing sites
- Liaison between Service Delivery, Network Operations Center, Capacity Planning and field technicians for trouble shooting complex data issues
- Validate installation and removal of DSL equipment via Nokia Diamond Craft application
- Ensure the correct mapping of DSL testing or voice splitting equipment
- Participate in new Collocation and new service rollout project meetings
- Provide input into on-going Collocation process definition.
Senior Service Delivery Specialist
Covad Communications
01.1998 - 01.2001
- Drives Customer DSL orders through installation
- Ensures Due Dates are met within specified time frames
- Trouble shoots as required with Technicians on provisioning orders
- Provides customer service to Partners and End Users
- Opening of trouble tickets with network providers and providing follow up on deliverables from various sources.
Education
Bachelor of Business Administration -
University of Phoenix
Pleasanton, CASkills
- MSWord
- MSExcel
- Power Point
- MS Access
Timeline
Associate Client Project Manager
NTT
02.2019 - 02.2024
Senior Inside Sales Account Manager
Nexus IS
07.2008 - 02.2019
Account Manager - Inside Sales
AT&T
07.2006 - 06.2008
Implementation Coordinator
Diebold Inc
11.2005 - 07.2006
Verification Project Manager
AT&T
04.2004 - 10.2005
Project Manager
Covad Communications
01.2001 - 01.2003
Senior Service Delivery Specialist
Covad Communications
01.1998 - 01.2001
Bachelor of Business Administration -
University of Phoenix