ADRIANE B. YOUNG
2279 London Dr SW, Bogue Chitto,MS
Summary
Motivated and dedicated professional with years of expertise in client care and organizational duties. Proven track record of success in administrative tasks and customer service. Demonstrates expert insight and proficiency in working alongside team to provide quality service. Skilled and collaborative team player with experience in coordinating, planning and supporting daily operations.
Overview
15
15
years of professional experience
Work History
Automation Freight Hauler
Walmart
Brookhaven, MS
08.2024 - Current
- Loaded and unloaded trailers with a pallet jack or forklift.
- Hauled pallets of freight stacked and wrapped by robotic order pickers.
- Ensured proper loading of vehicle to avoid shifting during transport.
- Verified load accuracy against shipping documents.
- Communicated amongst yard drivers with scheduling specific trailers to be placed in dock doors for loading.
Supply Chain Custodian
Walmart
Brookhaven, MS
01.2023 - 08.2023
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Inspecting buildings for safety hazards or damages that need to be addressed; reporting any issues to management immediately.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Completing daily logs detailing work performed each day; updating records of supplies used during shifts.
In-Line Inspector
Walmart
Brookhaven, MS
12.2021 - 01.2023
- Insured that products/freight traveled in the ideal orientation to specific areas of the warehouse.
- Inspected products for defects, ensuring that all items met quality standards.
- Monitored production line operations to ensure compliance with safety regulations.
- Communicated effectively with colleagues regarding changes in quality control systems or processes.
FID Processor
Walmart
Brookhaven, MS
06.2020 - 12.2021
- Processed and sent individual freight to the scheduled and appropriate areas of the warehouse.
- Maintained process etiquette in order to prepare freight to the highest possible quality.
- Helped in training new hires and also showing the standards for quality and safety.
- Assisted in the development of new processes to improve efficiency within the department.
- Operated powered industrial equipment such as forklifts safely and efficiently in accordance with company policies and procedures.
Breakpack Order Filler
Walmart
Lagrange, Georgia
02.2019 - 06.2020
- Prepared packages for shipment, including labeling and securing the boxes of items.
- Inspected items to ensure they met quality standards prior to packing them into boxes.
- Used handheld scanners to key in data for packages.
- Confirmed items picked for orders by keying codes into system.
- Provided assistance in training new employees on job duties related to breakpack order filling processes.
- Followed established procedures for disposing of damaged materials or obsolete inventory items.
Receiving T3 Trainer
Walmart
Atlanta, GA
10.2017 - 02.2019
- Provided feedback on employee performance based on observed results during training sessions.
- Facilitated group discussions between participants to promote active engagement in learning activities.
- Adapted teaching methods according to the needs of individual learners or groups.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Recommended changes or improvements in existing training processes as needed.
- Trained newly hired top talent to fill key positions and maximize productivity.
Unloader/Processor, FID Processor
Walmart
08.2016 - 09.2017
- Maintain accurate records of the materials received and transport out of the warehouse using scanners and barcode readers
- Maintain up to date knowledge and information about inventory and customer information
- Meet production and safety goals while minimizing equipment downtime
- Effective communication with staff/management to ensure quality of work
- Apply labels to correct location on freights/pallets/merchandise
- Execute efficient loading of product as directed by bulk and individual paperwork
Dental Assistant Extern
Jackson Hinds Comprehensive Health
12.2013 - 04.2016
- Assisted dentist during examinations, adding information to patient charts as needed
- Scheduled appointments and discharged patients seen, educating them on postoperative and general oral health care
- Ensured room was sterile prior to occupancy, resetting each room after each patient visit
- Processed dental X-rays within a timely manner
- Participated in meetings for professional development and updates on company process
- Provided administrative and clerical support to staff/management team
Manager
KFC
10.2010 - 11.2013
- Helped to develop procedures that improved the quality and efficiency of operations
- Enhanced operational success through effective staffing, training and adherence to OSHA regulations and ensuring well-timed customer service
- Consistently controlled profits and losses by following company guidelines for labor and inventory management
- Monitored and evaluated employee work performance and followed up on areas needing improvement
- Resolved problems amicably faced by floor staff members and the customers
- Responsible for administrative aspects of the operations
- Facilitated in professional development activities and set the example in quality work
- Attempted to deescalate complex issues in customer service through effective listening and displaying professionalism
CSR Lead
FedEx
06.2009 - 09.2010
- Answered incoming calls and responded to client inquiries
- Ensured accurate data entry and followed up with customers as required
- Utilized scripts and job aids to answer questions as instructed
- Managed all shipments of packages and tracking
- Navigated through multiple screens to address all inquiries and provide information as needed
- Built a rapport with customers while providing great customer service
- Performed tracking/trending analysis of quality findings and assisted operations
Cashier
Jackson Zoo
- Provided each customer with the highest levels of service and satisfaction at all times
- Responsible for on-the-job training of new staff to bring them up to speed on company processes
- Reconciliation of all cash/credit transactions and assisted with the daily deposit
- Handled all escalated customer service issues and resolved promptly
- Followed standard procedures in relation to safety and security
- Up-selling of products to boost store sales and retain business
Education
DELTA TECHNICAL COLLEGE -
DELTA TECHNICAL COLLEGE
01.2013
BRICK MASONRY CERTIFICATION -
01.2008
GED -
MJCC
01.2007
HINDS COMMUNITY COLLEGE - GENERAL STUDIES
HINDS COMMUNITY COLLEGE
LIFT LICENSES -
RC AND PC
Skills
- Team Leader
- Cash-Handling
- Client Relations
- Communication Skills
- Quality Assurance
- Dental Assistant
- Process Improvement
- Subject Matter Expert
- Deadline-Oriented
- Customer Service
- Reports/Documentation
- Administrative
References
References available upon request.
Timeline
Automation Freight Hauler
Walmart
08.2024 - Current
Supply Chain Custodian
Walmart
01.2023 - 08.2023
In-Line Inspector
Walmart
12.2021 - 01.2023
FID Processor
Walmart
06.2020 - 12.2021
Breakpack Order Filler
Walmart
02.2019 - 06.2020
Receiving T3 Trainer
Walmart
10.2017 - 02.2019
Unloader/Processor, FID Processor
Walmart
08.2016 - 09.2017
Dental Assistant Extern
Jackson Hinds Comprehensive Health
12.2013 - 04.2016
Manager
KFC
10.2010 - 11.2013
CSR Lead
FedEx
06.2009 - 09.2010
Cashier
Jackson Zoo
DELTA TECHNICAL COLLEGE -
DELTA TECHNICAL COLLEGE
BRICK MASONRY CERTIFICATION -
GED -
MJCC
HINDS COMMUNITY COLLEGE - GENERAL STUDIES
HINDS COMMUNITY COLLEGE
LIFT LICENSES -
RC AND PC