Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
References
Timeline
Generic

Adriane Johnson

Montgomery,AL

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Walmart
Montgomery, AL
01.2025 - Current
  • Resolved customer complaints promptly and efficiently.
  • Provided accurate information about products and services to customers.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Home Helper

Visiting Angles
Montgomery, AL
12.2024 - Current
  • Assisted clients with daily activities such as bathing, dressing, meal preparation, light housekeeping and errands.
  • Educated families on how best to provide care for their loved ones at home.
  • Transported clients to medical appointments and other necessary outings.
  • Managed communication between family members regarding updates on patient conditions.
  • Provided compassionate care through listening attentively to patient concerns.

Sales Associate/Inventory

Advance Auto Parts
Montgomery, AL
09.2023 - 12.2024
  • An Inventory Clerk, or Inventory Associate, keeps track of the goods and supplies in a store or warehouse and manages orders to facilitate sales or production.
  • Their duties include signing off on shipments, counting the number of available products and placing orders for more inventory according to demand.

Front Desk Agent

Candlewood Suites
Montgomery, AL
02.2023 - 06.2024
  • In the front desk role, you are responsible for the reception and guidance of guests and making sure they have agreeable visits.
  • You are also expected to handle some administrative activities including receiving shipments, and filing and organizing documents.

Insurance Agent

USAGENCIES
Montgomery, AL
12.2021 - 12.2023
  • An Insurance Agent is a professional who makes sure individuals are protected from life-threatening illnesses or unfortunate accidents.
  • They negotiate and buy coverage to fit any need, whether you're an individual looking for health insurance or a business owner needing property protection.

Technical Customer Service Representative

Conduent
Montgomery, AL
03.2021 - 10.2023
  • Assisted customers in troubleshooting hardware and software issues.
  • Provided technical assistance to customers over the phone and through email.
  • Maintained positive working relationship with fellow staff and management.
  • Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.

Healthcare Customer Service Representative

Everisepc
Montgomery, AL
01.2020 - 06.2022
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Maintained client confidentiality according to HIPAA regulations at all times.
  • Scheduled appointments for patients using the electronic health records system.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.

Call Center Representative

Sykes Enterprises, Incorporated
Montgomery, AL
02.2016 - 09.2019
  • Identified opportunities to upsell additional products or services when appropriate.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.

Education

High school or equivalent -

Bullock County High School
Union Springs, AL
05.2008

Skills

  • Accurate typing ability
  • Telecommunications support specialist
  • Prospective client outreach
  • Proficient in organization techniques
  • Customer engagement
  • Effective time management
  • Proficient in Microsoft Word
  • Guest relations

Certification

  • Hospitality-2025
  • Healthcare-2025
  • Tourism-2025
  • CPR Adults and infants 2025

Personal Information

  • Willing To Relocate: Montgomery County, AL
  • Authorized To Work: US for any employer

Languages

English
Full Professional

References

References available upon request.

Timeline

Customer Service Representative

Walmart
01.2025 - Current

Home Helper

Visiting Angles
12.2024 - Current

Sales Associate/Inventory

Advance Auto Parts
09.2023 - 12.2024

Front Desk Agent

Candlewood Suites
02.2023 - 06.2024

Insurance Agent

USAGENCIES
12.2021 - 12.2023

Technical Customer Service Representative

Conduent
03.2021 - 10.2023

Healthcare Customer Service Representative

Everisepc
01.2020 - 06.2022

Call Center Representative

Sykes Enterprises, Incorporated
02.2016 - 09.2019

High school or equivalent -

Bullock County High School

Similar Profiles

CREATE PROFILE
Adriane Johnson
Want your own profile? Create for free at Resume-Now.com