Adriane Moore
North Little Rock,AR
Summary
Performance-driven Associate with a stellar record of connecting with customers and driving remarkable sales. Proactive, well-organized leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator, and problem solver. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Associate
Waffle House
North Little Rock, AR
05.2024 - Current
- Processed transactions using a point-of-sale system.
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories regularly to track stock levels.
- Professionally handled customer complaints.
- I attended weekly team meetings to review performance goals and objectives.
- Suggested ideas for improving store operations and increasing profits.
- I performed cashier duties, such as accepting payments, issuing receipts, and cash handling.
- I maintained the cleanliness of the store environment, including floors, windows, and displays.
- We analyzed customer feedback data to recommend improvements in service quality.
- Engaged customers in friendly, professional dialogue to determine needs.
- Collected payments and provided accurate change.
- I worked with fellow sales team members to achieve group targets.
- I trained new team members in cash register operation, stock procedures, and customer service.
- Adhered to company initiatives and achieved established goals.
- Cleaned shelves, counters, and tables to maintain an organized store.
- I called and delivered food orders correctly to ensure customers' satisfaction.
- I had to use problem-solving skills.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Replenished beverages when necessary.
- Communicated daily specials to customers.
- Prepared checks accurately and processed payments promptly.
- Bussed tables as needed during peak hours.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Organized take-out orders efficiently according to customer requests.
- Participated in team meetings to discuss new menu items or changes in policy.
- I have assisted other wait staff members in times of heavy customer traffic.
- Handled food safely and cleaned spaces to protect customers from foodborne illness and maintain proper sanitation.
- Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests.
Account Manager
Wehco Video Client Care
Bryant , AR
09.2024 - 12.2024
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Updated system with order specifics, customer details, preferences, and billing information.
- I contacted customers about potential service upgrades, new services, and account changes.
- Surpassed sales goals through the implementation of successful marketing strategies.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Presented existing and prospective customers valuable service or product information to aid decision-making.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Collected deposits or payments and arranged for billing.
- Conferred with customers by telephone or person to provide information about products or services and take orders.
- Updated databases with new and modified customer data.
- Engaged in customer conversation to understand needs, resolve issues, and answer product questions.
- I used approved scripts to de-escalate angry customers during telephone interactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed strong customer relationships to encourage repeat business.
- I remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats, and emails to facilitate customer service.
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
Cancellation Clerk
Mclarty Nissan
North Little Rock, AR
01.2024 - 05.2024
- Check creating and mailing using software and ups
- Organized and maintained filing systems for confidential documents.
- Courteously answered phones while providing excellent customer service.
- Developed detailed spreadsheets to track financial data and trends.
- Compiled customer information into organized databases for easy access.
- Performed data entry tasks to update customer account records.
- Resolved discrepancies between invoices and purchase orders quickly.
- Verified accuracy of all paperwork before submission for processing.
- Created memos, letters, emails, reports, and presentations as management requested.
- Provided administrative support, such as scheduling appointments or meetings.
- Scanned documents into digital formats, ensuring the accuracy of content.
- I have managed multiple projects simultaneously while meeting tight deadlines.
- Utilized computer software programs to create reports, labels, and forms.
- Supported office clerical functions using word processing and other software, email, and office machines.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- I followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Processed invoices, payments, and statements in a timely manner.
- Reconciled financial discrepancies by collecting and analyzing account information.
- Resolved customer inquiries regarding bills and payments.
- I performed daily general ledger entries to record financial transactions accurately.
- I have assisted with preparing month-end close activities, including journal entries, reconciliations, and accruals.
Education
GED -
Arkansas Department of Education
05-2008
Bachelor of Science - Business Administration
DeVry University
Villa Park, ILSkills
- Order Processing
- Client Account Management
- Sales Development
- Customer Needs Assessment
- Inventory Control
- Payment Processing
- Contract Preparation
- Sales Strategies
- Money Transfer Systems
- Written and oral communication skills
- [Type] product knowledge
- Multi-tasking strength
- Relationship Building
- Conflict Resolution
- Cash Handling
- Store Opening and Closing
- Positive and professional
- Outgoing Personality
- Meeting deadlines
- Verbal/written communication
- Sales Goals Attainment
- Listening Skills
- Problem-solving skills
- Cash Register Operation
- Service-oriented
- Professional Demeanor
- Exceptional customer service
- Financial records analysis
- Strategic Planning
- Flexible Schedule
- Complex Problem-Solving
- Exceeds sales goals
- Energetic self-starter
- POS System Operation
- Reliable and punctual
- B2B sales and customer service
- Cash Handling Accuracy
- Teamwork and Collaboration
- Goal-Oriented
- Order Management
- Safe Food Handling
- Food Delivery
- Supply Restocking
- Food inspection
- Table Bussing
- Strong Work Ethic
- Order Accuracy
- Sales Techniques
- Quality Control
- High-volume dining
- Red-star Certified
- Regulatory Compliance
- Professional Appearance
- Staff Training
- Operations Management
- Business Development
- Policy Implementation
- Logistics Management
- Documentation And Reporting
- CRM Software
- Employee Scheduling
- Performance Evaluations
- Business Administration
- Data Collection
- Risk Assessment and Management
- Sales and Marketing
- Financial Management
Certification
- Phlebotomy Technician Certification
- Red-Star Certified
- Quick-Book Accounting Certification
Affiliations
- Community Volunteering
- Pta Member
- College Attendant
References
References available upon request.
Timeline
Account Manager
Wehco Video Client Care
09.2024 - 12.2024
Sales Associate
Waffle House
05.2024 - Current
Cancellation Clerk
Mclarty Nissan
01.2024 - 05.2024
GED -
Arkansas Department of Education
Bachelor of Science - Business Administration
DeVry University