Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adriane Savoy

Ocala,FL

Summary

Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care. Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments, and social activities. Well-organized and compassionate with good relationship-building skills. Skilled quality control inspector prepared to apply several years of experience to challenging new position. Driven to reduce costs and increase productivity through proactive attention to detail and a collaborative approach to problem solving. Knowledgeable quality control inspector versed in documentation and reporting as well as process improvements. Ready to leverage several years' experience in environments to support quality improvements and reduce errors. Successful at completing both destructive and non-destructive testing of materials and finished products. Experienced quality control inspector adept at keeping up with high-volume operations through excellent team leadership, training and multi-tasking strengths. Specializing in testing and blueprint reading. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

14
14
years of professional experience

Work History

Housekeeper

HHS Environmental Services
Ocala, Florida
10.2023 - Current
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Responded to requests from guests regarding housekeeping needs.
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Delivered requested items such as extra pillows or blankets to guest rooms.
  • Organized closets with hangers for guests' clothing items.
  • Followed safety procedures when handling hazardous materials.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Ensured that all health standards were met during cleaning operations.
  • Reported any maintenance issues or damage to supervisors immediately.

Caregiver

Angels Around You Home Care
MT Dora, FL
05.2023 - Current
  • Participated in team meetings regarding client progress or concerns raised by family members.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Monitored vital signs, including blood pressure, temperature and pulse rate.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.

Customer Service Representative/Inventory Specialist

Outlaw Snax
Ocala, Florida
12.2020 - 12.2023
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed positive relationships with customers through friendly interactions.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries via phone, email, and chat.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Communicated regularly with customers regarding orders status updates or changes in delivery schedules.
  • Conducted research on new vendors and products to determine best fit for company needs.
  • Identified areas for improvement within the supply chain network resulting in increased efficiency.
  • Determined stock levels needed for non-recurring, specialized items based on usage, inventory and projected depletion.
  • Monitored expiration dates, rotating stock to limit outdated product and removed outdated items from use.
  • Loaded, unloaded and transported materials to designated locations.
  • Monitored and replenished reagents and tools to ensure smooth workflow as well as eliminate delays.
  • Perform quality assurance prior to delivery of final work to clients.

QC Inspector

Outlaw Snax
Ocala, Florida
02.2018 - 12.2020
  • Analyzed test results to determine whether products met specifications and tolerances.
  • Inspected and tested products to ensure compliance with quality standards.
  • Reviewed engineering drawings and technical documents related to product design and manufacturing processes prior to inspection activities.
  • Maintained accurate records of all inspections conducted in accordance with company policies and procedures.
  • Trained new inspectors on proper use of equipment, tools, techniques, and inspection methods.
  • Identified non-conforming parts or assemblies during routine inspections and communicated corrective actions needed for resolution.
  • Performed root cause analysis on defective items returned from customers or identified during inspection process.
  • Provided guidance on the selection of appropriate testing methods for new products under development.
  • Collaborated with production team to develop strategies for improving product quality.
  • Assisted in developing and implementing quality control systems to ensure customer satisfaction.
  • Reported test data, analysis results, and recommendations to management in written reports.
  • Ensured that safety protocols were followed at all times while conducting inspections onsite.
  • Managed daily workflow of QC staff including assigning tasks, monitoring progress, providing feedback as needed.
  • Performed detailed measurements with handheld devices and performed visual inspections of line.
  • Assessed quality of products and compliance with tolerance standards by inspecting products, components, and materials.
  • Adhered to safety protocols to minimize equipment damage and avoid injuries.
  • Used specialized tools to take precise measurements of various aspects of samples.
  • Cleaned and calibrated dial indicators, fixed gauges, or height gauges prior to tests.
  • Notified supervisors or other relevant personnel of test or production issues.

Caregiver

Affordable In Home Health Care
Ocala, Florida
07.2011 - 02.2018
  • Participated in team meetings regarding client progress or concerns raised by family members.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Monitored vital signs, including blood pressure, temperature and pulse rate.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.

Education

GED -

Acceleration Acadamies
Ocala, FL
10-2017

Skills

  • Room inspections
  • Supply replenishment
  • Hazardous material handling
  • Health standards compliance
  • Maintenance reporting
  • Customer relationship management
  • Attention to detail
  • Time management
  • Team collaboration
  • Quality assurance controls
  • Physical therapy support
  • ADL assistance
  • Communication skills
  • Active listening
  • Product knowledge
  • Empathy and patience
  • Inventory management
  • Multitasking and organization
  • Strong teamwork
  • Decision-making
  • Multi-task management
  • Customer education
  • Assertiveness

Timeline

Housekeeper

HHS Environmental Services
10.2023 - Current

Caregiver

Angels Around You Home Care
05.2023 - Current

Customer Service Representative/Inventory Specialist

Outlaw Snax
12.2020 - 12.2023

QC Inspector

Outlaw Snax
02.2018 - 12.2020

Caregiver

Affordable In Home Health Care
07.2011 - 02.2018

GED -

Acceleration Acadamies
Adriane Savoy
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