Adrian Villarreal

• Managed rent collection activities for a 500-unit property, making certain all payments were processed accurately and in accordance with company policies.
• Supported Community Director in various administrative duties such as creating reports, analyzing market trends data, updating online listings for optimal visibility.
• Achieved higher renewal rates by conducting proactive lease renewal outreach campaigns tailored to individual resident needs.
• Developed and implemented unique and engaging activities for residents.
• Trained new leasing team members on company policies and procedures, contributing to efficient operations and consistent customer service experiences.
• Improved communication between management and residents by implementing new channels such as social media updates and monthly newsletters.
• Implemented energy-saving initiatives throughout the property that led to reduced utility costs and a more sustainable community.
• Assisted sister properties with large projects such as file audits, closing final account statements and TIC audits.

Responsibilities include, but are not limited to:

• Reduced Delinquency from $300,00 to $0.00
• Maintain Occupancy above 95% at all times.
• Maintain a closing ratio of 98% for leasing and renewals.
• Prepare and submit budget variance reports, budget summaries and month end accounting reports
• Assist with overseeing all CAPEX projects, including renovations.
• Assist with overseeing all water remediation damage from 2022 winter storm for 120 units.
• Oversee and manage unit turnarounds and contract work
• Inspect property and render community curb appeal that exceeds neighborhood traffic

Responsibilities include, but are not limited to:

• Drives prospect and touring appointments to increase profitable sales
• Increased Occupancy by 5%
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
• Responded to requests and scheduled appointments for property showings
• Registered clients on database to enable tracking history and maintain updated records
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates
• Generated leads for sales and rental properties through cold calls and referrals