Adriane White

Reliable Store Manager with 15 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.

• McDonalds Corporation is as followed: 1. Responsible for managing the restaurant, including oversight over all operations from production to guest service areas; directs the work of managers and crew 2. Provides leadership to ensure restaurant meets performance expectations (financial results & profitability, customer satisfaction, guest counts, employee engagement and relations, and with maintaining McDonald’s high standards on quality, speed and service) 3. Elevate, coach and role model McDonald’s guest and service experience behaviors, ensuring end-to-end consistency in service delivery to drive guest count led growth; responsible for overall guest satisfaction (includes guest recovery process) 4. Proactively manage people processes: (a) recruit, interview, hire and onboard managers and crew; (b) assess the work of managers and crew and provide performance feedback/evaluation and assign training/development plans; (c) make decisions as needed to support hiring, and employee status changes such as promotions or terminations; and (d) conduct performance reviews for managers and crew trainers 5. Provide an environment that fosters continuous employee development, learning and teamwork; set the example through coaching and personal development planning 6. Proactively builds Business Plans with clear goals and actions to address issues, risks, and opportunities; establish and reinforce brand loyalty and strengthen our engagement with the surrounding community 7. Analyze restaurant labor and team capability needs for the upcoming month, prepare and set schedules, including days and hours of work, for AGM and all managers; ensure schedules are legally compliant and meet company practices 9. Plan and control the budget 10.. Assess inventory management performance and oversee food costs; approve inventory forecasts and ordering plans providing guidance to Assistant General Manager 11. Ensure food safety is maintained at all times and in accordance with procedures; ensure team members understand their role and are up to date on training and procedures; perform periodic performance inspections and audits 12. Provide for the safety and security of guests, managers and crew on property; ensure team members understand their role and are up to date on training and procedures 13. Develop and oversee maintenance plans to ensure restaurant meets or exceeds standards of excellence (proactive planning, cleanliness, procedures); delegates activities as appropriate to Assistant General Manager and collaborates with him or her to ensure coverage at all times and troubleshoot emergencies 14. Handle guest as well as manager and crew member complaints and grievances 15. Establishes controls as necessary to meet company guidelines; monitors and implements legal compliance measures in restaurant 16. Coach team members to embrace new procedures, approaches and technologies that enable McDonalds to operate restaurants. 17. Ensure restaurant resources are allocated appropriately to maintain optimal operational effectiveness and efficiency at all times

• Increased occupancy rates from 25% to 80% in 6 months.
• Oversaw multiple residential family properties totaling over 180 individual units.
• Achieved Result by completing Task with accuracy and efficiency.
• Resolved product issue through consumer testing.
• Documented and resolved Issue which led to Results.
• Collaborated with team of 280+ in the development of McDonalds Corporation of Houston Greater South Region Volunteer .
• Demonstrated skill and career growth by being promoted 4 times in 2 years.