Adrian Gardea
Phoenix,United States
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Loan Servicing Specialist IV
JPMorgan Chase & Co.
07.2023 - Current
- Manage complex auto dealer floorplan loans, payments, and offset equity transactions for the largest dealerships across the country, ensuring meticulous attention to detail and compliance with industry regulations and organizational standards.
Home Lending Advisor | Chase Private Client NMLS ID 1877406
JPMorgan Chase & Co.
01.2022 - 10.2023
- Lead point of contact for nationwide home lending matters, establishing enduring customer relationships based on trust and personalized service
- Expertly oversee the entire process of customer home loans, leveraging negotiation skills to secure favorable contracts and agreements, ensuring timely closing.
Experienced eCommerce Operations Leader | Driving Success and Growth | Director Level
Vevano Home
06.2020 - 11.2021
- Accomplished eCommerce Operations Director with a track record of driving growth and operational excellence at Vevano
- Led the successful recruitment and training of a high-performing customer service team, resulting in over a million dollars in sales.
Experienced Mortgage Loan Professional | Top Performer in Sales and Closing
Quicken Loans
07.2019 - 06.2020
- Accomplished Mortgage Loan Professional with a proven track record of achieving outstanding sales and closing results at Quicken Loans
- Recognized as a top performer within the organization, consistently exceeding sales targets and delivering exceptional customer satisfaction.
Operations Manager | Process Optimization | Cross-Functional Collaboration
Leslie's Poolmart, Inc.
08.2017 - 04.2019
- Successfully managed and optimized the performance of fraud, chat, returns, and marketplace teams, driving operational efficiency and customer satisfaction at Leslie's Poolmart.
Program Manager Level II | Customer Experience Advocate
GoDaddy
02.2017 - 08.2017
- Establish and manage a closed-loop feedback channel, enabling internal employees to submit valuable product and culture-related requests, suggestions, and concerns.
Chat Supervisor | Customer Support and Sales Leader
GoDaddy
05.2014 - 02.2017
- Played a pivotal role in the successful launch and management of the GoDaddy Manila Site, overseeing chat consultations for small business customers and inbound customer support.
Sales Team Leader | Training and Collaboration Expert
GoDaddy
09.2013 - 05.2014
- Spearheaded the successful participation in the front-of-site pilot program, establishing a high-performing and efficient sales team.
Technical Support and Sales Specialist | Team Leader | Innovator
GoDaddy
11.2011 - 09.2013
- Instrumental participant in the esteemed chat pilot team at Go Daddy, actively contributing to the development and implementation of cutting-edge customer support solutions.
Junior Linux Administrator | Systems Optimization | Troubleshooting
Itas Solutions
01.2011 - 11.2011
- Proactively monitored application and database systems as well as infrastructure to ensure optimal performance and uptime.
Education
Business Administration and Management, General -
Mesa Community College
01.2009
Skills
- Business Process Outsourcing (BPO)
- Department Oversight
- Business Planning
- Business Development
Websites
Certification
- DDI Certification
- Lean Six Sigma Yellow Belt
- Sales Training and Sales Coaching
- Securities Industry Essentials (SIE)
Timeline
Loan Servicing Specialist IV
JPMorgan Chase & Co.
07.2023 - Current
Home Lending Advisor | Chase Private Client NMLS ID 1877406
JPMorgan Chase & Co.
01.2022 - 10.2023
Experienced eCommerce Operations Leader | Driving Success and Growth | Director Level
Vevano Home
06.2020 - 11.2021
Experienced Mortgage Loan Professional | Top Performer in Sales and Closing
Quicken Loans
07.2019 - 06.2020
Operations Manager | Process Optimization | Cross-Functional Collaboration
Leslie's Poolmart, Inc.
08.2017 - 04.2019
Program Manager Level II | Customer Experience Advocate
GoDaddy
02.2017 - 08.2017
Chat Supervisor | Customer Support and Sales Leader
GoDaddy
05.2014 - 02.2017
Sales Team Leader | Training and Collaboration Expert
GoDaddy
09.2013 - 05.2014
Technical Support and Sales Specialist | Team Leader | Innovator
GoDaddy
11.2011 - 09.2013
Junior Linux Administrator | Systems Optimization | Troubleshooting
Itas Solutions
01.2011 - 11.2011
Business Administration and Management, General -
Mesa Community College
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