Adrian Hughes
Savage,MN
Summary
Dynamic and customer-focused professional with over a decade of experience in customer service, education, and banking. Adept at delivering exceptional customer experiences, managing classrooms, and fostering critical thinking. Recognized for outstanding leadership, adaptability, and the ability to meet and exceed performance targets in diverse environments.
Overview
15
15
years of professional experience
Work History
Customer Sales Specialist (CSA 2)
Huntington National Bank, N.A.
05.2022 - 09.2024
- Handle 60-85 inbound and 10-15 escalated customer service calls daily
- Coach colleagues to enhance call center performance and meet team revenue goals
- Secure sales for auto, home, renters, and life insurance policies while delivering top-tier service
- Conduct in-depth research to address and resolve challenging inquiries from customers and colleagues
- Educate customers and colleagues on fraud prevention and handle dispute claims efficiently
- Achieved 'Peak Performer' awards for being in the top 5% of the job family (Q1 & Q2, 2023)
Customer Service Associate (CSA)
Huntington Bank
10.2021 - 05.2022
- Processed 40-75 daily inbound calls, managing loan, mortgage, and account maintenance requests
- Secured referrals and sales for credit cards, mortgages, and credit lines
- Delivered exceptional customer support while meeting productivity, quality, and adherence standards
- Resolved escalated inquiries and conducted research to provide accurate solutions
Relationship Banker
TCF Bank
01.2020 - 10.2021
- Provided assistance with check cashing, drive-thru transactions, and credit card/home loan applications
- Supported team development by onboarding new colleagues and promoting procedural knowledge
Martial Arts Instructor
Young Americans Karate
01.2010 - 01.2020
- Managed classrooms of 30+ students while maintaining a positive and structured learning environment
- Created clear routines and expectations to effectively manage student behavior and engagement
- Took initiative by guiding students, motivating the class, and setting high expectations for achievement
- Designed engaging lessons using innovative teaching methods to foster critical thinking and skill development
- Adapted teaching strategies to accommodate diverse learners and responded flexibly to changing educational standards
- Communicated clearly with students and parents, actively listening and providing constructive feedback
Education
High School Diploma -
John F. Kennedy High School
Skills
- Customer Service
- Classroom Management
- Call Center Operations
- Leadership & Coaching
- Banking & Financial Services
- Sales & Negotiation
- Time Management & Multitasking
- Administrative Experience
Personal Information
- Quarter 2 Peak Performer Award, Huntington National Bank, 06/01/23
- Quarter 1 Peak Performer Award, Huntington National Bank, 03/01/23
Personal Information
- Willing To Relocate: Remote
- Work Permit: Authorized to work in the U.S. for any employer
Timeline
Customer Sales Specialist (CSA 2)
Huntington National Bank, N.A.
05.2022 - 09.2024
Customer Service Associate (CSA)
Huntington Bank
10.2021 - 05.2022
Relationship Banker
TCF Bank
01.2020 - 10.2021
Martial Arts Instructor
Young Americans Karate
01.2010 - 01.2020
High School Diploma -
John F. Kennedy High School