Exercising
Adrian H. Mendoza
Information Systems Manager
Pembroke Pines,FL
Summary
CAREER SUMMARY Active Top Secret/SSBI Seasoned System Administrator with over 20-year background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts and data security.
Overview
27
27
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
VMware/Storage/Linux Lead
GDIT, USSOUTHCOM
Miami, FL
09.2019 - Current
- Design, implement, and maintain VMware vSphere virtualization infrastructure, including ESXi hosts, vCenter Server, and vSAN, Configure and manage virtual networks, storage, and other virtualization components, Monitor and troubleshoot VMware vSphere environment for performance and availability, Develop and maintain automation scripts for VMware vSphere environment, Create and maintain documentation for VMware vSphere environment
- Design and implement disaster recovery and business continuity plans, Develop and maintain security policies and procedures for VMware vSphere 7 & 8 environment, Develop and maintain backup and recovery plans for VMware vSphere environment, Develop and maintain capacity planning and performance tuning for VMware vSphere environment, Research and evaluate new technologies and products related to VMware vSphere environment, Provide technical support and training to users and other IT staff on VMware vSphere environment, work with clients, engineering and Architecture Teams on New storage deployments, Provide assistance with storage migration projects, Technology architecture support for various storage platforms in multiple locations, Participate in the development of a global storage technology roadmap and the establishment of reference architectures and standards in support of our production and development environments, Responsible for driving and delivering on strategic planning, design, and support of global storage infrastructure, data center and cloud solutions, Provides functional and technical expertise with managing, implementing, and designing data & storage environments, Create and maintain policies and procedures for storage technologies
- Provide day-to-day maintenance of data storage environments, including provisioning storage LUNS, network access to the storage via iSCSI/FC
- Installation, Configuration, Administration and Upgrade of Redhat Linux 7.x, 8.x Operating systems
- Implemented and administered VMware ESX 6.x, 7.x for running the Redhat Linux servers on development and test servers
- Configured volume groups and logical volumes, extended logical volumes for file system growth needs using Logical Volume Manager (LVM) commands
- Experience in Setting up and configuring Install Server, Configuration Server and Boot Server for Kickstart process & performed Kickstart to install OS on Several workstations
- Configuring distributed file systems and administering NFS server and NFS clients and editing auto-mounting mapping as per system/user requirements
- Creating, troubleshooting and mounting NFS File systems on different OS platforms
- Configured various services, devices as well as applications of UNIX servers and worked with the application team to customize the environment.
- Researched and recommended new technologies and strategies for improving system performance.
- Diagnosed and executed resolution for network and server issues.
Enterprise Storage Capabilities Lead
C4 Plans, USSOUTHCOM
Miami, FL
07.2018 - 09.2019
- Support the implantation, management and maintenance of a storage environment by providing support for a variety of storage systems and Storage Area Network (SAN) infrastructure including, but not limited to, implementing and managing the Enterprise storage environment
- System research, design, testing, installation and configuration
- System hardening, backup validation, monitoring and response
- Developing strategies for meeting requirements
- Managing security initiatives and processes as they pertain to data storage
- Communicating problem resolutions to other team members and management, and own or participate in problem management process
- Coordinating and assisting in technical storage equipment installation/de-installation and relocation of services
- Maintain storage problem records, documentation, and operating procedures
- Coordinate all storage monitoring activities to ensure optimal performance
- Responsible for performing production support activities for assigned storage systems to ensure the integrity and availability of the environment
- Perform supporting file sharing across the environment and the integration of enterprise storage with Microsoft Windows, Citrix, and VMware virtual server environment
- Install, upgrade, repair, maintain, and retire production and test environments to meet business demands and profile future enhancements
- Provide efficient and reliable storage allocation and define backup, recovery, archival procedures
- Monitor use and availability of storage resources
- Maintain and modify backup and recovery procedures to meet high availability and mission critical business needs
- Troubleshoot storage related issues and take appropriate actions
- Generate reports and analysis on storage usage
- Maintain storage configurations to provide capacity planning and performance monitoring/tuning of systems.
Disaster Recovery Specialist Lead
C4 Plans, USSOUTHCOM
Miami, FL
02.2016 - 07.2018
- Checking the storage critical Events, Controlling & Monitoring Network Interface
- Checking the status of aggregate and volume usage using DFM, Checking the ticketing tool and mails, Configuring and troubleshooting SnapMirror Environment, Performing Daily health check to monitor the usage of LUN, Aggregate and volume utilization, Configuring H drive for the users in the environment, Restoring the data using snap restore and CIFS shares, Dealing with permissions (Adding/removing the security groups to the shares) for share folders in CIFS, Configuring and troubleshooting SnapVault Environment, Performed DR test for the environment, Snapshot, lunclone, flexclone management, Setting up and troubleshooting V-Filer Environment, Lun management (LUN creation, LUN snapshots, Manual and automatic igroup management, LUN restore) using Snapdrive, Setting up and troubleshooting NFS, CIFS, and SAN (FC and ISCSI) Environment, Configuring windows ISCSI Boot LUN for the environment
- Ontap OS upgrade from 8.3 Cluster Mode to 9.4 ONTAP, Storage remediation like HBA driver and firmware upgrade, Adding disk shelf to the existing storage for standalone and High availability, controllers
- (involved in ontap upgrade documents team ), Assigning LUN’s (FC and ISCSI) to distributed server in various environments, Resolving the hardware issues in co-ordination with Netapp, Managing the reports using operations manager, Working with qtree’s for efficient storage utilization for the users, Performing Deduplication for the volumes, Volume resize, aggregate disk add and lun resize, Alias, zoning configuration for the servers connected in FC environment in brocade switches, Able to create/Expand aggregate, volume, Qtree for NAS environments, LUN’s, Igroups for SAN environments and also reclamation the LUN’s and SAN ports if any (De-commissioning projects).
System Administrator/Exchange/Active Directory
X-eeto Inc. USSOUTHCOM
Miami, Fl
09.2008 - 02.2016
- ISSE Guard/NetApp, Responsible for the management of work orders, NETPRO software implementation from Quest, Life-Cycle servers, support connectivity and troubleshoot network issues, test and integrate, build images for servers/clients, manage and support VPN, accounts/profiles and email issues, manage all servers, build, configure, patch, upgrade OS and sever applications, backups and restores, printer, Active Directory issues, password resets and audio issues, software installs, virus signature updates and keep server/client images updated and work with Mobile Armour
- Configure and maintain ISSE Guard system
- Responsible for the Installation and Configuration of NetApp FAS 2040, 3270, 3210, 6040 Series Filers, Implementation and Deployment of Complete Redundant Solution through cluster Storage Using Netapp Filers, relating RAID groups, binding LUNs, creating Storage Groups, Access Logix, and Registering hosts as per customer requirements
- Implementing and maintaining aggregates, volumes and Qtrees, Configuration and management of CIFS/NFS in NetApp filers and allocating shares as needed and troubleshooting error
- Checking the File system and resizing the file systems as per client request, troubleshooting and managing CIFS Shares, NFS exports.
System Administrator
RAM, Inc. USSOUTHCOM
Miami, FL
01.2007 - 09.2008
- Responsibilities include monitoring system performance and fault management, user accounts management, and system configuration management, Responsible for maintaining, securing, and disaster recovery of two Active Directory networks in a Windows 2003 Enterprise environment, Assisted in building and securing servers in a Windows Server 2003 Platform, conduct backups and restores of all data command wide, maintain over 150 servers, 5000 workstations and 5000 plus accounts across two networks, responsible for access control to network devices, user data and archived security information, maintain mail archiving databases for the entire command and all remote sites database range from 1-3 TBs, resolve assigned trouble tickets and service requests, Research and provide recommendations and quotes on latest AIS technology, equipment, and software, support the Enterprise Management team in daily remediation, reporting and compliancy checks for IAVAs of all workstations using the WSUS administrator console, evaluate, test and recommend new technology including new computer systems, hardware and peripheral equipment as required by the government, evaluate, test and create baselines for new and existing hardware, evaluate, test and create install procedures and/or packages for new and existing software, research and test operating system and application service packs, hot fixes and security patches, provide technical support for scripting and operating system rollouts, perform any additional duties as required by the Lead of the System Administration Section and the Chief Current OPS.
Workstation Technician
RAM, Inc. USSOUTHCOM
Miami, FL
09.2005 - 01.2007
- Responsibilities include network client operating system, installation and configuration support, copper and fiber termination and testing, debugging and documentation with an emphasis on troubleshooting and system maintenance, Perform software and hardware testing for Army Signal Activity ( ASA ), perform remote workstation support utilizing remote control option, and also responsible for remotely delivering software packages to workstations and to the Command, and the Commands remote sites, Instruct new workstation support analysts in proper techniques and procedures, complied to all DOD information assurance security regulations and USSOUTHCOM Computer Policies.
Help Desk Specialist
X-eeto, Inc. / Sytex, Inc. USSOUTHCOM
Miami, FL
09.2002 - 09.2005
- Responsibilities include helpdesk customer support, providing personal technical assistance to customers to include trouble shooting and resolution of account issues, software, hardware and peripheral problems, troubleshooting network connectivity issues, locking and unlocking accounts, Perform remote installation and removal of software, including Information Assurance Vulnerability Assessment ( IAVA ) security updates
- Access systems via remote control option to assist customers, monitor the SECRET and UNCLASS LAN, initiating corrective action when problems occur, Initiate and track trouble tickets for problem resolution for systems supported used by DOD ensuring timely resolution, assist users with MS Outlook profiles issues, Baseline and configure systems, answer, evaluate, and prioritize incoming service requests from users experiencing problems with hardware, software, networking, telecommunications and other computer-related technologies for both technical and non-technical clients, Maintain the overall desktop environment, including hardware installation and troubleshooting, software installation, configuration and support, diagnose and perform routine repairs or arranges for vendor repair, as appropriate for a wide range PC/Windows and Macintosh hardware, software and network issues, Perform local and network installations of software and help users access and use this software, facilitate hardware, software, and network set up for new employees /users, Maintain detailed trouble tickets, escalating issues accordingly and keeping constant channel of communication open with customer during escalation, handle problem recognition, research, isolation, resolution and follow-up for all user support requests, investigate/research alternative solution across both hardware and software, make recommendations, and prepare implementation plans for computer hardware/software, maintain an accurate inventory of technology assets assigned to users, including entering new assets into the inventory management database, tracking asset deployments and dispositions and yearly inventory tracking, route calls to other support personnel as needed in order to address and resolve user requests
System Administrator
United Airlines
Miami, FL
04.1997 - 09.2002
- Responsibilities include acquisitions, installation, maintenance, and administration of the LAN perform fault, configuration, performance, security and support request management associated with network servers, Exchange Severs, and user clients, Conduct backups of network data
- Perform network software and server installation, maintenance, administrations, and troubleshooting, analyze and evaluate incident reports and make recommendations to reduce help line incident rate, Create and maintain network user accounts, evaluate software and hardware and make recommendations for management review, Install hardware, software, and other technologies as determined by the Lead of the System Administration Section, Establish and implement LAN polices, procedures, and standards, Log and track calls using problem management database, and maintain history records and related problem documentation.
Education
Associate of Science Degree - Computer Network Engineer
American College of Technology, Online
01.2000 - 05.2002
MCP RHCSA RHEL 8 NCIE (ONTAP 9) NCDA (C-Dot) NCDA (7-Mode) VCP (6.7) VCAP (6.7) Security + A+ Network + Networking I & II - Florida Computer & Business Schools Operating systems I & II – Florida Computer & Business Schools Windows NT Oper. Sys. & Networks - Florida Computer & Business Schools Unix Operating Systems & Networks - Florida Computer & Business Schools Fiber Optics w/Networks - Florida Computer & Business Schools Microsoft Office Suite - Florida Computer & Business Schools Network installation & Maintenance - Florida Computer & Business Schools Windows 2003 Server - Florida Computer & Business Schools Citrix Presentation Server – OJT Host-Based Security System ( HBSS ) – OJT ISSE Guard Configuration and Maintenance - undefined
Skills
Product development
undefinedAccomplishments
- Supervised team of 10 staff members.
- Collaborated with team of 20 in the development of VMware VDI project.
- Collaborated with team of 30 in the development of ServiceNow project.
- Resolved product issue through consumer testing.
Certification
MCSA
Interests
Outdoors
Sports
Technology
Timeline
VCP
08-2022
MCSA
01-2022
VMware/Storage/Linux Lead
GDIT, USSOUTHCOM
09.2019 - Current
Enterprise Storage Capabilities Lead
C4 Plans, USSOUTHCOM
07.2018 - 09.2019
Security +
06-2018
Disaster Recovery Specialist Lead
C4 Plans, USSOUTHCOM
02.2016 - 07.2018
System Administrator/Exchange/Active Directory
X-eeto Inc. USSOUTHCOM
09.2008 - 02.2016
System Administrator
RAM, Inc. USSOUTHCOM
01.2007 - 09.2008
Workstation Technician
RAM, Inc. USSOUTHCOM
09.2005 - 01.2007
Help Desk Specialist
X-eeto, Inc. / Sytex, Inc. USSOUTHCOM
09.2002 - 09.2005
Associate of Science Degree - Computer Network Engineer
American College of Technology, Online
01.2000 - 05.2002
System Administrator
United Airlines
04.1997 - 09.2002
MCP RHCSA RHEL 8 NCIE (ONTAP 9) NCDA (C-Dot) NCDA (7-Mode) VCP (6.7) VCAP (6.7) Security + A+ Network + Networking I & II - Florida Computer & Business Schools Operating systems I & II – Florida Computer & Business Schools Windows NT Oper. Sys. & Networks - Florida Computer & Business Schools Unix Operating Systems & Networks - Florida Computer & Business Schools Fiber Optics w/Networks - Florida Computer & Business Schools Microsoft Office Suite - Florida Computer & Business Schools Network installation & Maintenance - Florida Computer & Business Schools Windows 2003 Server - Florida Computer & Business Schools Citrix Presentation Server – OJT Host-Based Security System ( HBSS ) – OJT ISSE Guard Configuration and Maintenance - undefined
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