Adrian J Pangaro
Reno
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Experienced with emergency response coordination, ensuring rapid and accurate relay of information. Utilizes advanced communication systems to maintain constant contact with emergency personnel. Track record of remaining calm under pressure and making swift, informed decisions to ensure public safety.
Overview
15
15
years of professional experience
Work History
Emergency Dispatch Operator at Urgent Response
Best Buy Health
06.2022 - Current
- Coordinated emergency response units to ensure timely assistance.
- Improved response times by effectively managing communication systems.
- Dispatched appropriate emergency services to address critical situations.
- Enhanced public safety, prioritizing emergency calls and directing resources efficiently.
- Provided vital information to emergency personnel to support quick decision-making.
- Documented incident details for future reference and analysis.
- Assisted callers in distress to ensure calm during emergencies.
- Followed established protocols to handle high-pressure situations.
Customer Service Advisor
Best Buy Health
06.2021 - 06.2022
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Reached out to customers to offer assistance with account and service issues, as well as propose new resolutions
- Answering calls in a timely manner and giving the upmost respect to all clients while providing a solution for their troubles
- Taking payments for billing and purchases authorizing security for all confidential information
Security Rep
Arrowcreek HOA
02.2020 - 04.2021
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
Customer service Rep/ Support Manager
BrightLine Bags
02.2015 - 05.2019
- Customer service – 100% of the Phone and Email support of aviation industry customers
- Wholesale and Retail customers
- Managed all voicemail and callbacks
- Returned Merchandise Management
- Defective Merchandise troubleshooting for repair
- Refund and Replacement
- Inventory Management – All inventory organized and sent to shipping department when overstocked
- Minor I.T work for computer server and PC malfunctions
Cashier/ Customer Service / Supermarket Assistant Manager
Golden Gate MarketOct
01.2013 - 01.2015
- Product stocking, Delivery receipt, Quality control
- Perform and supervise all standard procedures for store opening and closing
- Cashier close out, inventory adjustments, daily cash receipts, and deposit preparation
- Additional cash management -maintaining accurate till and bank bags, ready for deposit
- Supervise two associates, recruit, train, assist with scheduling
- Customer service – resolve customer concerns, product promotion, sales
- Inventory Management – Loss prevention, rotation, product placement.
Recreation Leader 2 / Event Staff Manager / Front desk
Sausalito Parks & Recreation
05.2010 - 10.2013
- Helped manage a team of staff for local special events throughout the year
- Collected donations and revenue for city
- Managed cash register and front desk for children’s activity programs
- Managed cash/check deposits for Sausalito City accountant.
Education
Some College (No Degree) - Business
College of Marin
Greenbrae, CASkills
- Professional telephone demeanor
- Customer Service Excellence
- Account Updates
- Customer Complaint Resolution
- Applications such as Quick Books Enterprise - Shopping Cart software – Ultra Cart Cost Guard
- Product knowledge
- Technical Support
- Billing Inquiries
- Sales proficiency
- Microsoft Office – Excel, Word, Outlook, PowerPoint
- Emergency communication
- Dispatch coordination
- Emergency protocols
Education
Greenbrae, CA
Contact
Reno, NV 89502
Timeline
Emergency Dispatch Operator at Urgent Response
Best Buy Health
06.2022 - Current
Customer Service Advisor
Best Buy Health
06.2021 - 06.2022
Security Rep
Arrowcreek HOA
02.2020 - 04.2021
Customer service Rep/ Support Manager
BrightLine Bags
02.2015 - 05.2019
Cashier/ Customer Service / Supermarket Assistant Manager
Golden Gate MarketOct
01.2013 - 01.2015
Recreation Leader 2 / Event Staff Manager / Front desk
Sausalito Parks & Recreation
05.2010 - 10.2013
Some College (No Degree) - Business
College of Marin
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