Adrian Justin Martinez
Brooklyn,NY
Summary
Driven and passionate college graduate with 8+ years of broad experience working in cross-functional teams, managing end-to-end product lifecycle, and delivering impactful technical solutions. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to contribute to team success and to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Crew Member
Trader Joe's
Brooklyn, NY, USA
02.2023 - Current
- Create a friendly, inviting environment that gives customers a positive and convenient shopping experience
- Extensive knowledge and expertise on over 3000+ products that are carried by Trader Joe's to guide and assist customer inquiries
- Maintained store cleanliness and organization, contributing to a welcoming environment.
- Proactive attention to detail and focus on accuracy when processing orders, stocking, at point of sale, cleaning, or other tasks
- Assist in inventory management by stocking products, notating inconsistencies, and providing data of required product restock to leadership
Data Entry Analyst
Cornell Group International
Hempstead, NY, USA
11.2022 - 10.2023
- Analyzed date sets to ensure accuracy and consistency for 20+ shipping entries daily using Descartes Editrade logistic and customs solution
- Ensured compliance for fresh seafood shipments being imported into the United States for over 15+ countries in an extremely detailed manner
- Developed streamlined data entry processes, reducing input errors significantly.
- Delivered consistent quality results under tight deadlines, ensuring timely completion of essential tasks and assignments.
- Collaborated efficiently with exporters, logistic partners, and government agencies to ensure perishable food is released and delivered in a timely manner
- Coordinated with several government agencies such as the FDA, USDA, and NOAA
IT Technician
WindowRama
Edgewood, NY, USA
01.2019 - 11.2022
- Installed, configured, and maintained computer systems and peripherals to ensure optimal performance.
- Diagnosed and resolved hardware and software issues for end-users efficiently.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Provided technical support through remote assistance and on-site troubleshooting for diverse IT problems on 40+ office desktop computers
- Monitored and regulated server backups
Consultation Agent
Geek Squad/Best Buy
Brentwood, NY, USA
09.2017 - 11.2019
- Provided expert guidance on technology solutions, enhancing customer satisfaction and loyalty
- Conducted comprehensive diagnostics to troubleshoot and resolve technical issues efficiently
- Collaborated with other technicians to diagnose and troubleshoot hardware, software, and network issues with client tech
- Patched software and installed new versions to eliminate security problems and protect data.
- Helped streamline repair processes and update procedures for support action consistency.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Built lasting relationships with clients through consistent communication and timely followups
Education
Bachelor - Economics
CUNY Queens College
05-2024
Skills
- Fast Typer (>70WPM)
- Microsoft Office Suite and Teams
- Google Workspace
- Hardware Repair
- Customer Service
- Teamwork and Collaboration
Languages
English
Spanish
Timeline
Crew Member
Trader Joe's
02.2023 - Current
Data Entry Analyst
Cornell Group International
11.2022 - 10.2023
IT Technician
WindowRama
01.2019 - 11.2022
Consultation Agent
Geek Squad/Best Buy
09.2017 - 11.2019
Bachelor - Economics
CUNY Queens College