Summary
Overview
Work History
Education
Skills
2014 Earned "Top Shop" award for best customer service in the company
Timeline
SalesManager
Adrian Perez

Adrian Perez

Management
950 E Desert Moon Trl, San Tan Valley,AZ

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience
12
12
years of post-secondary education

Work History

General Manager

Caliber Collision Centers
02.2012 - Current
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Trained new employees on proper protocols and customer service standards.
  • Reported issues to higher management with great detail.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Developed and implemented strategies to increase sales and profitability.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Regional Manager

Caliber Collision Centers
01.2017 - 01.2018
  • Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
  • Developed vendor network of contacts to drive down costs and increase revenues.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Developed brand expansion initiatives across sales, marketing and advertising campaigns.
  • Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.
  • Developed promotional plans to complement national sales initiatives.
  • Improved customer experience by creating custom showrooms across retail locations.
  • Introduced cost-saving initiatives to reduce losses and increase profit margin.

Education

Bachelor of Science - Business Administration

California State University - Long Beach
Long Beach, CA
08.2000 - 06.2004

Bachelor of Science - Business Management

California State University - Long Beach
Long Beach, CA
08.2000 - 06.2004

Minor - Economics

California State University - Long Beach
Long Beach, CA
08.2000 - 06.2004

No Degree - Public Administration

Arizona State University
Tempe, AZ

Skills

  • Verbal and Written Communication
  • Project Planning
  • Economic Analysis
  • Total Quality Management
  • Strategic Planning
  • Time Management
  • Analytical Skills
  • Facility Management
  • Communication Skills
  • Project Management
  • New Business Development
  • Exceptional Interpersonal Communication

2014 Earned "Top Shop" award for best customer service in the company

I received the "Top Shop" award for best customer service for the highest sales in the nation per our region.    The company sent me to Puerto Rico to accept my award.  

Timeline

Regional Manager

Caliber Collision Centers
01.2017 - 01.2018

General Manager

Caliber Collision Centers
02.2012 - Current

Bachelor of Science - Business Administration

California State University - Long Beach
08.2000 - 06.2004

Bachelor of Science - Business Management

California State University - Long Beach
08.2000 - 06.2004

Minor - Economics

California State University - Long Beach
08.2000 - 06.2004

No Degree - Public Administration

Arizona State University

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