Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adriann Trevino

Grulla,TX

Summary

Supervised multiple teams and effectively performed office administration, customer service, and sales responsibilities. Highly motivated with an ability to adapt on the fly and provide exceptional customer service.

Overview

5
5
years of professional experience

Work History

Shift Leader

McAllister's Deli
12.2024 - 05.2025
  • Supervised daily operations, ensuring adherence to food safety and quality standards.
  • Trained and mentored new staff on service procedures and menu offerings.
  • Coordinated team schedules to optimize staffing during peak hours.
  • Implemented process improvements that enhanced order accuracy and customer satisfaction.
  • Resolved customer complaints effectively, fostering a positive dining experience.
  • Monitored inventory levels, assisting in timely ordering of supplies to minimize shortages.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Front of House Team Member

Chick-Fil-A
10.2022 - 10.2023
  • Welcome guests with high standards of hospitality and professionalism
  • Provide outstanding customer service to guests And ensured their satisfaction
  • Trained new employees on customer service and front of house procedures
  • Maintained a clean and organized front area
  • Processed payments and kept records of all transactions
  • Assisted in resolving customer complaints and escalated issues to management
  • Communicated effectively with customers, coworkers, and management.
  • Tracked inventory levels for food supplies and beverages.
  • Restocked necessary items like condiments, napkins, cutlery.

Delivery Driver

Chick-fil-A
12.2021 - 10.2022
  • Maintained excellent punctuality, customer service, and efficiency, receiving top ratings
  • Collaborated with team to maximize delivery efficiency in a fast-paced, high-volume work environment
  • Took leadership role training and overseeing new drivers
  • Optimize rout planning during high-volume business days to reduce delays
  • Maintained cleanliness of company vehicles, alerted management to potential issues, and ensured compliance with traffic regulations at all times.

Supervisor

Denny's
03.2020 - 12.2021
  • Coordinated daily operations in a fast-paced work environment and optimized workflows to improve the efficiency of in-house sales, to-go orders, and home deliveries
  • Serve as the point of contact for escalated customer service issues and identify solutions to maintain service level goals and ensure customer satisfaction
  • Oversee daily frontline operations, manage a team of 20+ frontline staff, coordinate daily workflows and scheduling, provide a high-quality customer experience, including identifying resolutions to escalated issues
  • Oversee and manage inventory, placing orders before supply is diminished
  • Monitoring employee productivity by providing useful feedback and training
  • Manage payment transactions, including both cash and credit card payments and provide customer refunds as needed
  • Close out day, balancing all cash and credit card payments with receipts, label and mark envelopes for deposit in safe.
  • Monitored stock levels and reordered items as needed to maintain optimal inventory levels.
  • Maintained accurate records of inventory transactions, including purchases, sales and adjustments.

Education

Associates of Science - Biology

South Texas College
Rio Grande City, TX
05.2010

Skills

  • Detail oriented
  • Excellent written and oral communication skills
  • Develops positive workplace relationships
  • Bilingual (Spanish)
  • Adaptability
  • Microsoft (Word, Excel, PowerPoint etc)
  • Computer Skills
  • Able to understand procedure and follow direction
  • Respectful of authority and chain of command
  • Punctuality

Timeline

Shift Leader

McAllister's Deli
12.2024 - 05.2025

Front of House Team Member

Chick-Fil-A
10.2022 - 10.2023

Delivery Driver

Chick-fil-A
12.2021 - 10.2022

Supervisor

Denny's
03.2020 - 12.2021

Associates of Science - Biology

South Texas College

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