Adrianna Adams
Rochester,NY
Summary
Reliable and upbeat Sales Representative successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. I am always willing to grow and learn in the industry I am in. I like to excell at everything I do, and always find an opportunity that will give me knowledge and development.
Overview
10
10
years of professional experience
Work History
Sales Representative
Bob Johnson Chevrolet
09.2022 - Current
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Conducted detailed market research to remain current on industry trends, competitor activity, and new product offerings.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Prioritized helping customers over completing other routine tasks in store.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Facilitated clear communication between dealership and customers during the finalization of sales transactions, ensuring all parties were fully informed throughout the process.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Maintained open lines of communication with colleagues across departments to ensure a seamless experience for clients throughout the entire sales process.
- Completed registration paperwork and sales documentation.
- Improved the overall buying experience for each client by offering attentive support during test drives.
- Expanded dealership''s clientele through targeted outreach efforts, including local events and social media engagement.
- Utilized a client-focused approach when suggesting potential vehicles that met their unique needs.
- Developed strategic partnerships with local businesses to increase dealership visibility and drive referral traffic from complementary industries.
- Prepared purchased vehicles and completed final delivery checks.
- Responded to customer enquiries via telephone and email.
- Located merchandise across various stores to address customer needs.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- In June of 23', I was 6 months on the floor and I was able to be number 1 in gross for the month. I only sold 10 cars that month and profited the dealership $60k.
Sales Representative
Raymour And Flanigan
08.2021 - 09.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and implemented sales strategies to increase profits.
Title Clerk
Carvana LLC
08.2020 - 08.2021
- Entered title and vehicle information into database.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Received and processed paperwork for titles, new license plates, and renewals.
- Contacted New York State Motor Vehicle Department to determine status of pending titles.
- Organized and prepared tax and title documents to transfer ownership of property.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
Pharmacy Technician
Pharmacy Alternatives
02.2020 - 08.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Pharmacy Technician
CVS Pharmacy
08.2019 - 02.2020
- Transfer medication from vials to the appropriate number of sterile, disposable syringes, using aseptic techniques
- Receive written prescription or refill requests and verify that information is complete and accurate
- Establish or maintain patient profiles, including lists of medications taken by individual patients
- Maintain proper storage and security conditions for drugs
- Prepack bulk medicines, fill bottles with prescribed medications, and type and affix labels
- Answer telephones, responding to questions or requests
- Clean and help maintain equipment or work areas and sterilize glassware, according to prescribed methods
- Prepare and process medical insurance claim forms and records
- Price and file prescriptions that have been filled
- Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information
- Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, and inform supervisors of stock needs and shortages
- Deliver medications or pharmaceutical supplies to patients, nursing stations, or surgery
- Order, label, and count stock of medications, chemicals, or supplies and enter inventory data into computer
- Operate cash registers to accept payment from customers
- Maintain and merchandise home healthcare products or services.
Pharmacy Technician
Rite Aid
09.2017 - 07.2019
- Transfer medication from vials to the appropriate number of sterile, disposable syringes, using aseptic techniques
- Establish or maintain patient profiles, including lists of medications taken by individual patients
- Prepack bulk medicines, fill bottles with prescribed medications, and type and affix labels
- Answer telephones, responding to questions or requests
- Clean and help maintain equipment or work areas and sterilize glassware, according to prescribed methods
- Prepare and process medical insurance claim forms and records
- Price and file prescriptions that have been filled
- Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information
- Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, and inform supervisors of stock needs and shortages
- Deliver medications or pharmaceutical supplies to patients, nursing stations, or surgery
- Order, label, and count stock of medications, chemicals, or supplies and enter inventory data into computer
- Operate cash registers to accept payment from customers
- Maintain proper storage and security conditions for drugs
- Receive written prescription or refill requests and verify that information is complete and accurate.
Stand Attendant
Finger Lakes Gaming & Racetrack
10.2016 - 08.2017
- Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars
- Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change
- Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders
- Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary
- Wrap menu item such as sandwiches, hot entrees, and desserts for serving or for takeout
- Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
Line Cook
Panera Bread
11.2015 - 08.2016
- Monitor sanitation practices to ensure that employees follow standards and regulations
- Check the quantity and quality of received products
- Inspect supplies, equipment, or work areas to ensure conformance to established standards
- Determine how food should be presented and create decorative food displays
- Respond to requests for information about employers' activities or status
- Maintain sanitation, health, and safety standards in work areas
- Verify that prepared food meets requirements for quality and quantity
- Take food and drink orders and receive payment from customers
- Serve orders to customers at windows, counters, or tables
- Prepare and serve beverages such as coffee and fountain drinks.
Cashier/Line
Wendy's
07.2014 - 11.2015
- Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter
- Maintain sanitation, health, and safety standards in work areas
- Clean food preparation areas, cooking surfaces, and utensils
- Verify that prepared food meets requirements for quality and quantity
- Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions
- Take food and drink orders and receive payment from customers
- Clean, stock, and restock workstations and display cases.
Education
Associate of Applied Science: Criminal Justice - Criminal Justice
Finger Lakes Community College
Canandaigua, NY05.2020
High School Diploma -
Canandaigua Academy
Canandaigua, NY01.2016
Skills
- Customer and Personal Service
- Time Management
- Service Orientation
- Coordination
- Critical Thinking
- Judgment and Decision Making
- Monitoring
- Social Perceptiveness
- Active Learning
- Complex Problem Solving
- Active Listening
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales strategy development
- Sales closing
- Sales Presentations
- Client Relations
- Technical Support
- Sales Training
- Networking
- Resilience Under Pressure
- Call Control
- Objection handling
- Adaptability to Change
- Lead Generation
- Paperwork Processing
- CRM Software Usage
- Building rapport
- Contract Preparation
- Demonstrating products
- Trade show representation
- Cross-selling techniques
- Brand Awareness
- Sales software proficiency
- Upselling strategies
- Product and Service Sales
- Customer Retention
- Network development
- Negotiation Tactics
- Relationship Building
Timeline
Sales Representative
Bob Johnson Chevrolet
09.2022 - Current
Sales Representative
Raymour And Flanigan
08.2021 - 09.2022
Title Clerk
Carvana LLC
08.2020 - 08.2021
Pharmacy Technician
Pharmacy Alternatives
02.2020 - 08.2020
Pharmacy Technician
CVS Pharmacy
08.2019 - 02.2020
Pharmacy Technician
Rite Aid
09.2017 - 07.2019
Stand Attendant
Finger Lakes Gaming & Racetrack
10.2016 - 08.2017
Line Cook
Panera Bread
11.2015 - 08.2016
Cashier/Line
Wendy's
07.2014 - 11.2015
Associate of Applied Science: Criminal Justice - Criminal Justice
Finger Lakes Community College
High School Diploma -
Canandaigua Academy
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