Adrianna Anderson
Darien,GA
Summary
Dedicated admin clerk with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office, paperwork and project needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Clerk
Chenega Infinity
Glynco, GA
12.2023 - Current
- Performed data entry duties to update client information in databases.
- Provided assistance to other departments when needed.
- Organized and maintained filing systems both electronically and manually.
- Assisted with the preparation of presentations for meetings, conferences and other events.
- Ensured compliance with applicable laws, regulations and policies of the organization.
- Maintained records and personnel files to drive administration and office support.
- Delivered exceptional customer service through direct communication with clients and team members.
- Performed office automation duties using email, desktop publishing and spreadsheets.
- Answered telephones, directed calls and took messages.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Reviewed and evaluated background check results to determine the accuracy and completeness of data.
- Analyzed, verified and validated criminal records, credit histories and other background information for potential candidates.
- Conducted reference checks, education verifications and employment history verifications.
- Identified discrepancies in applicant backgrounds which required further investigation or review.
- Maintained confidentiality of all personal information obtained during the screening process.
- Processed requests for additional documentation as needed for specific cases.
- Reviewed potential red flags identified during screenings and took appropriate action as necessary.
- Ran background checks of individuals to obtain data on character, financial status and personal history.
Combat Engineer (12B)
Georgia Army National Guard
Glennville, GA
01.2015 - Current
- Performed demolition tasks using explosives to clear obstacles or demolish structures.
- Constructed defensive positions such as mine fields and barbed wire entanglements.
- Built fortifications including bunkers and foxholes to provide protection from enemy fire.
- Conducted route reconnaissance operations to detect potential hazards or obstacles in the path of advancing forces.
- Maintained records of all equipment used during missions including serial numbers and maintenance logs.
- Performed maintenance on armored vehicles, such as Humvees when needed.
- Maintained accurate and up-to-date inventory records.
- Ensured proper storage conditions for all items in the warehouse.
- Investigated discrepancies between physical count and computer records.
- Conducted periodic inventories and physical counts of product supplies.
- Created reports on inventory activity, shortages, overages..
- Organized regular cycle counts to identify any potential issues early on.
- Developed strategies for problem solving and conflict resolution among team members.
- Created training materials and conducted group trainings on new processes or procedures.
Guest Experience Agent
Buckhead America Hospitality
Atlanta, GA
09.2022 - 01.2024
- Greeted guests upon arrival to provide a welcoming experience.
- Assisted with check-in and check-out processes for guests.
- Provided information about hotel amenities, services, and local attractions.
- Resolved guest inquiries and complaints in a professional manner.
- Maintained knowledge of current promotions, packages, and special offers.
- Processed payments for room charges and incidentals accurately.
- Ensured all guest rooms were clean and stocked with necessary supplies.
- Coordinated daily activities between housekeeping staff and front desk personnel.
- Performed pre-arrival calls to inform guests of their upcoming stay details.
- Responded promptly to emails from potential customers regarding reservations or general inquiries.
- Compiled feedback surveys from departing guests to gauge customer satisfaction levels.
- Developed effective relationships with external vendors providing additional services to the hotel's guests.
- Answered incoming phone calls from guests in a courteous manner.
- Accurately entered data into computer system related to guest stays, billing.
- Generated reports on occupancy rates, revenue statistics, average length of stay.
- Provided exceptional customer service during all interactions with guests and colleagues.
- Facilitated communication between departments within the hotel to ensure smooth operations.
- Organized special events for the hotel's corporate clients as requested by management.
- Monitored lobby area throughout shifts to ensure safety standards were met.
- Assigned tasks and duties to team members as needed based on operational needs.
- Managed reception area and took telephone calls.
- Handled telephone inquiries and responded to customer requests.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Facilitated successful front desk operations for high-volume hotel.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Built and maintained productive relationships with employees.
Education
High School Diploma -
McIntosh County Academy
Darien, GA05-2015
Skills
- Database entry
- Daily Reporting
- Correspondence Preparation
- Spreadsheet development
- Documentation and Recordkeeping
- Word Processing
- Spreadsheet tracking
- Database Administration
- Proofreading documents
- Spreadsheets Management
- Document Management
- Typing Speed
- Information Security
- Data Entry
- Records Maintenance
- Microsoft Office Suite
- Multitasking
- Microsoft Office
- Active Listening
- Information Processing
- Teamwork and Collaboration
- Attention to Detail
- Organizational Skills
- Records Management Software
- Self Motivation
- Professional Demeanor
- Goal Setting
- Document Review
- Team Collaboration
- Record Sorting and Filing
- Reliability
- Time Management
- Document Typing and Formatting
- Professionalism
- Interpersonal Skills
- Technology proficient
- Materials Organization
- Continuous Improvement
- Excellent Communication
- Problem-solving abilities
- Effective Communication
- Data Recording
- Billing and coding
- Interpersonal Communication
- Decision-Making
Certification
- In January 2023, I received a certificate in CompTIA A+ from Military Career Academy.
Accomplishments
- In September 2017, I was awarded the Georgia State Active Duty Ribbon.
- In January 2018, I was awarded the Army Reserve Component Achievement Medal.
- In September 2020, I was awarded the Georgia State Active Duty Ribbon(2), Georgia Pandemic Response Ribbon, Georgia Humanitarian Service Ribbon, and the Georgia Army National Guard Distinguished Unit Ribbon.
- In October 2020, I was awarded the Army Reserve Component Overseas Training Ribbon.
- In January 2021, I was awarded the DCNG Presidential Inauguration Support Ribbon.
- In February 2021, I was awarded the Armed Forces Service Medal.
References
References available upon request.
Timeline
Administrative Clerk
Chenega Infinity
12.2023 - Current
Guest Experience Agent
Buckhead America Hospitality
09.2022 - 01.2024
Combat Engineer (12B)
Georgia Army National Guard
01.2015 - Current
High School Diploma -
McIntosh County Academy
- In January 2023, I received a certificate in CompTIA A+ from Military Career Academy.
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