ADRIANNA ANDINO
Orlando,FL
Summary
Compassionate and dependable healthcare support professional with over 8 years of hands-on experience in patient care and front-facing clinical support. Skilled in greeting and assisting patients, coordinating appointments, preparing charts, and ensuring a welcoming and efficient experience throughout their visit. Strong communicator with a commitment to service, professionalism, and confidentiality in all interactions. Bilingual and highly experienced in face-to-face patient engagement and care coordination.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Registration Specialist
Orlando Orthopaedic Center
09.2022 - Current
- Warmly welcome and register patients, providing a friendly and professional first point of contact.
- Guide patients through the check-in and check-out process while collecting payments and preparing necessary forms.
- Schedule appointments and coordinate follow-ups, ensuring patient needs are met with care and attention.
- Review and organize patient charts before appointments to support smooth clinical flow.
- Process paperwork such as disability forms and FMLA documentation.
- Respond to all incoming calls and in-person inquiries, addressing concerns or routing appropriately.
- Maintain full compliance with HIPAA and ensure a respectful, patient-focused environment.
Key Holder / Sales Associate / Cashier
Wash City Car Wash
03.2022 - 09.2022
- Delivered exceptional front-line customer service, answering questions and resolving concerns in person.
- Handled cash transactions and oversaw daily operations, maintaining a clean and customer-ready environment.
Front Desk Agent
Marriott Vacations Worldwide
04.2019 - 04.2020
- Greeted and assisted guests during check-in and check-out while coordinating with internal teams.
- Supported guest inquiries and maintained detailed records to ensure top-quality service.
- Acted as the first point of contact for resolving issues and managing cross-department communication.
Education
Technical Training - Phlebotomy
Sistema Universitario Ana G. Mendez
Orlando, FL08.2023
High School Diploma - undefined
Central Pointe Christian Academy
Kissimmee, FL05.2015
Skills
- Front Desk & Patient Check-in/Check-out
- Face-to-Face Patient Support
- Appointment Scheduling & Follow-Up Coordination
- Chart Preparation & Medical Documentation
- Point of Service Payment Collection
- EHR Software (Practice Management Systems)
- Multi-line Phone Communication
- HIPAA Compliance & Confidentiality
- Bilingual Communication: English & Spanish
Certification
- Phlebotomy (Hands-on Training)
- Vital Signs Monitoring
- Basic Injections
- Customer Service & Health Education
- EHR Systems
- HIPAA Compliance
Bilingual
- English
- Spanish
Timeline
Patient Registration Specialist
Orlando Orthopaedic Center
09.2022 - Current
Key Holder / Sales Associate / Cashier
Wash City Car Wash
03.2022 - 09.2022
Front Desk Agent
Marriott Vacations Worldwide
04.2019 - 04.2020
Technical Training - Phlebotomy
Sistema Universitario Ana G. Mendez
High School Diploma - undefined
Central Pointe Christian Academy
Similar Profiles
Erica Butler DiazErica Butler Diaz
Ancillary Services Coordinator at Orlando Orthopaedic CenterAncillary Services Coordinator at Orlando Orthopaedic Center
HEATHER RIVERA FOLDENHEATHER RIVERA FOLDEN
Precertification Specialist at ORLANDO ORTHOPAEDIC CENTERPrecertification Specialist at ORLANDO ORTHOPAEDIC CENTER
TIFFANY SHARPTIFFANY SHARP
Patient Care Coordingator at Orlando Orthopaedic CenterPatient Care Coordingator at Orlando Orthopaedic Center
Halle UliaszHalle Uliasz
Customer Service Cashier at Nautical BowlsCustomer Service Cashier at Nautical Bowls
Alyssa E. Garcia HaleyAlyssa E. Garcia Haley
Corporate Trainer/Interim Manager at Ducky's Express at ChevronCorporate Trainer/Interim Manager at Ducky's Express at Chevron