Adrianna Andrade
Granite Falls,WA
Summary
Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Detail oriented team player with strong organization skills and experience supervising small teams. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Estate Buyer
Heartland Roadshow
Fort Worth, TX
02.2026 - Current
- Negotiate pricing to maximize company profits while simultaneously maintaining customer relationships.
- Seamlessly manage an inventory of supplies to guarantee efficiency and preparedness in any situation.
- Communicate effectively to all departments to ensure accuracy, efficiency and integrity of all purchases.
- Consistently maintain a close rate above 80% for all potential sales. Treat each seller with the utmost respect and professionalism, generating 1-5 repeat sellers per week.
- Excercise extensive knowledge of estate jewelry, silver and gold coins, luxury watches and antique items. Maintain a high rate of accuracy throughout purchases, adhering strictly by company set practices to avoid purchasing counterfeit or costume items as gold or silver.
Layout Supervisor and Equipment Operator
J Andrade Excavation
Dallas, TX
08.2022 - 02.2026
- Supervised a team of 5-10 employees to excavate areas according to exact measurements and standards provided by Architectual plans.
- Gained knowledge and experience of heavy equipment including Skid Steers and Excavators. Followed strict safety protocols and maintained the company standard of being 100% incident free.
- Excercised knowledge of advanced geometry in order to turn complicated plans into reality to satisfy builders and homeowners.
- Provided company with documents requiring advanced knowledge of Microsoft Word and Excel. Developed price sheets and invoices according to market rates and industry standards.
- Collaborated with team members to optimize work processes, streamlining operations for increased efficiency.
Wrangler/Trail Guide
Moab Horses
Moab, UT
09.2023 - 01.2024
- Fed and watered 15 horses twice daily at 6am and 3pm with extra checks throughout the day. Mucked twice daily to maintain a clean environment for the horses. Helped with all other chores around the barn including cleaning troughs weekly and providing specific supplements to horses as needed.
- Groomed and saddled horses and took up to 8 guests on 2 hour Western trail rides on backcountry trails. Provided guests with basic knowledge of Western riding to ensure comfort of both horses and guests. Excercised high levels of awareness to guest needs to ensure safety throughout rides.
- Maintained a clean and organized tack room to asisst with quickly and properly equipping each horse.
- Gained knowledge of local area history to keep rides interesting and informative for guests. Provided different experiences as desired for guests, picking specific trails and finding scenic viewpoints for group photographs to fit each specific ride.
Front Desk Agent
Red Cliffs Lodge
Moab, Utah
07.2023 - 12.2024
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Developed a thorough understanding of RoomMaster by Innquest in order to quickly and efficiently alter and manage high volumes of reservations seamlessly.
Lead Housekeeper
Yonder
Escalante
08.2022 - 07.2023
- Communicated with a team of housekeepers to ensure all tasks were completed efficiently and maintenance closets were organized and stocked.
- Stripped rooms of linens and trash in order to be cleaned.
- Attended to all laundry, organized and folded linens and towels.
- Inspected rooms with an acute sense of detail to ensure everything was to par with the company standard of cleanliness
Head of Production and Restoration
Brethren LLC / Pyramid Precious Metals
Dallas
09.2021 - 08.2022
- Sorted 100lbs+ of antique jewelry daily to be polished, repaired & organized by type.
- Cleaned & refurbished jewelry using chemicals, ultra-sonic, polishing wheel with compound and cloths.
- Maintained & organized inventory of thousands of jewelry items by age, metal purity and category.
- Knowledgeable in jewelry styles ranging from the 18th century to modern day.
- Identified differences between costume jewelry and fine jewelry to be sold.
Server
Seven Mile Cafe
Denton, TX
08.2018 - 09.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
High School Diploma -
Keller High School
Keller, TX2014
Skills
- Exceptional Communicator
- Superior Customer Service
- Critical Thinking
- Exceptional Time Management
Timeline
Estate Buyer
Heartland Roadshow
02.2026 - Current
Wrangler/Trail Guide
Moab Horses
09.2023 - 01.2024
Front Desk Agent
Red Cliffs Lodge
07.2023 - 12.2024
Lead Housekeeper
Yonder
08.2022 - 07.2023
Layout Supervisor and Equipment Operator
J Andrade Excavation
08.2022 - 02.2026
Head of Production and Restoration
Brethren LLC / Pyramid Precious Metals
09.2021 - 08.2022
Server
Seven Mile Cafe
08.2018 - 09.2021
High School Diploma -
Keller High School