Adrianna "Anna" Hoechlin
Sparks,USA
Summary
Detail-oriented individual with strong organizational and time management skills, as well as an excellent communication. interpersonal, and creative thinking skills. Frequently praised as hard-working by my peers. I can be relied upon to help your business achieve its goals. Ready to apply knowledge and skills to any challenge. Aiming to leverage my abilities to successfully fill the vacancy at your business.
Overview
10
10
years of professional experience
Work History
Fulfillment Associate
Thrive Cannabis Marketplace
01.2024 - Current
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
- Involved in inventory processing, reading and documenting COAs and intaking deliveries.
Authorization, Referral and Benefits Specialist
The Vancouver Clinic
10.2018 - 08.2023
- Obtained procedure authorizations from insurance companies for office, ambulatory surgical center and outpatient hospital settings
- Reviewed and entered diagnosis (ICD-10) and procedure (CPT) codes
- Obtained biologic medication prior authorizations
- Coordinated and handled appeals and provider-to-provider phone calls for insurance denials
- Obtained detailed insurance benefits for patients regarding procedures they are scheduled for
- Communicated with others to obtain and verify eligibility information
- Sent and received outgoing referrals, including imaging
- Navigated through computer screens to complete and review documents and other forms
- Reviewed current operational processes and tools, recommending improvements and documenting new processes
- Utilized strong organizational skills to manage multiple tasks efficiently and accurately
Patient Service Representative
The Vancouver Clinic
04.2015 - 10.2018
- Checked patients in for appointments
- Communicated delays in appointments and offered rescheduling
- Processed payments and reconciled accounts
- Scheduled appointments and assisted with referrals
- Maintained strict confidentiality of protected health Information to comply with HIPAA regulations
- Verified and updated changes in patient, physician, or insurance to maintain proper billing
- Coordinated with back office staff for timely and effective care of patients
- Obtained and validated photo identifications and insurance cards, scanning documents into patients' charts
- Input patient data into the electronic medical record system accurately and efficiently
- Involved in developing a stream-line training process for training Patient Service Representatives
Education
High School Diploma -
Vancouver School of Arts and Academics
Vancouver, WA06.2009
Skills
- Verbal and Written Communication
- Benefits Interpretation
- Technological Knowledge
- Punctual
- Learns quickly
- Office Organization
- Workflow Processes
- Customer Care
Timeline
Fulfillment Associate
Thrive Cannabis Marketplace
01.2024 - Current
Authorization, Referral and Benefits Specialist
The Vancouver Clinic
10.2018 - 08.2023
Patient Service Representative
The Vancouver Clinic
04.2015 - 10.2018
High School Diploma -
Vancouver School of Arts and Academics
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