Adrianna Archibald
Romulus
Summary
Proactive, compassionate, and highly adaptable service professional with relevant certifications. Demonstrated ability to maintain composure and provide critical support during high-pressure situations, coordinate complex logistical needs, and manage daily operations. Highly proficient in meticulous safety protocol adherence, effective conflict resolution, and strong attention to detail to ensure organizational efficiency and positive client/customer outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Home Health Aide
Interim Healthcare
03.2024 - Current
- Maintain composure and provide steady support during high-stress or crisis situations
- Provided housekeeping and laundry services, purchasing food and other household supplies, preparing and serving meals and snacks for patients.
- Provided assistance with personal hygiene such as bathing, dressing and grooming, along with restroom needs.
- Help with basic medical tasks under the guidance of a nurse when necessary, including administering medications according to prescriptions.
- Transport clients to and from therapies, doctor appointments, grocery stores, pharmacies, etc
- Provided companion care and assisted clients with recreational and community activities.
- Monitor and document patient condition by observing changes in appearance, behavior, and vital signs; promptly report findings to hospice nurse to support timely care plan adjustments
- Coordinate with families and healthcare providers to develop care plans customized to meet each patient’s needs.
- Provided gentle, respectful assistance with bathing, oral care, incontinence care, grooming, and repositioning, paying attention to skin fragility and fatigue.
- Skilled in bed-bound patient support, including preventing pressure injuries, maintaining hygiene, and ensuring comfort.
- Uses safe transfer and mobility techniques such as gait belt.
Cashier
Gordon’s Food Service
03.2023 - 04.2024
- Processed customer transactions efficiently, ensuring accurate cash handling and record-keeping.
- Assisted with restocking shelves and maintaining inventory levels to support sales operations.
- Engaged with customers to provide product information and support decision-making.
- Collaborated with team members to streamline checkout processes and improve service speed.
- Maintained a clean and organized checkout area, contributing to a positive shopping environment.
- Resolved customer inquiries and concerns promptly, enhancing overall customer satisfaction.
- Managed returns and exchanges professionally, following company policies for customer satisfaction.
- Trained new staff on point-of-sale procedures and customer service best practices.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Provided assistance during peak hours to maintain efficient service and customer flow.
Team Member
Hungry Howie’s
08.2020 - 11.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
Hostess
Olgas
05.2021 - 07.2022
- Managed guest seating arrangements to maximize efficiency and ensure a pleasant dining experience.
- Assisted in training new staff members on reservation protocols and customer service standards.
- Maintained cleanliness and organization of the front-of-house area to create a welcoming atmosphere.
- Coordinated with kitchen staff to communicate special requests and dietary restrictions from guests.
- Utilized reservation systems to track and manage table assignments and waitlists effectively.
- Monitored dining area for guest satisfaction and anticipated needs, providing proactive service.
- Collaborated with servers and kitchen staff to facilitate smooth dining operations and timely service.
- Scheduled and confirmed reservations, ensuring accurate record-keeping for future reference.
- Executed thorough checks of dining area readiness, including table settings and cleanliness.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Certificate - Health Care Foundations, Health Administration
Washtenaw Community College
Ann Arborundefined
Annapolis High School
Dearborn Heights, MI01.2024
Skills
- Work in High-Pressure Environments
- Leadership
- Patience
- Excellent Situational Awareness
- Adaptable
- Customer Service
- Problem Solving
- Computer Proficiency
- Attention to Detail
- Conflict resolution
- Teamwork & Collaboration
- Scheduling & Coordination
- Lifting and moving heavy items safely
- Following safety procedures & regulations
Certification
- Certified Nursing Assistant (2023)
- BLS Certificate (2023)
- CPR Certification (2023)
Timeline
Home Health Aide
Interim Healthcare
03.2024 - Current
Cashier
Gordon’s Food Service
03.2023 - 04.2024
Hostess
Olgas
05.2021 - 07.2022
Team Member
Hungry Howie’s
08.2020 - 11.2022
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Annapolis High School
Certificate - Health Care Foundations, Health Administration
Washtenaw Community College
Additional
Technical Skills: Microsoft (Word, Excel, PowerPoint, Outlook), Email and calendar management, Typing speed and accuracy.