Adrianna Argueta

• Managed Youth and Family programs, including on-site childcare and enrichment activities, ensuring a safe, engaging environment for participants.

• Recruited, interviewed, and onboarded staff, building a cohesive team dedicated to delivering high-quality programming.

• Served as Lead on Duty, overseeing daily operations, supporting staff, and addressing participant needs.

• Designed and managed monthly schedules to ensure adequate coverage and program effectiveness.

• Managed program supply budgets, maintaining fiscal responsibility while meeting operational needs.

• Responded to member inquiries and feedback, fostering strong relationships with families and participants.

• Ensured compliance with YMCA policies, tracked participation using software systems, and achieved budgetary goals.

• Directed emergency protocols, maintaining staff certifications and managing on-site incidents.

• Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
• Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
• Promoted a culture of continuous improvement within the scheduling department by actively participating in team meetings and offering constructive feedback on current processes.
• Streamlined appointment scheduling by implementing an efficient online booking system.
• Contributed to a positive work environment by fostering strong relationships with colleagues across various departments within the facility.
• Provided excellent customer service to patients, answering inquiries about radiology procedures and billing processes promptly and accurately.
• Worked closely with referring physicians'' offices to coordinate timely referrals for diagnostic imaging services, expediting patient care when necessary.
• Proactively addressed potential scheduling issues by reviewing upcoming appointments regularly and making necessary adjustments as needed.
• Improved patient satisfaction with timely and accurate appointment confirmations and reminders.
• Managed high call volumes efficiently while maintaining a professional demeanor and providing exceptional customer service to both internal staff members and external callers alike.
• Collaborated with radiologists to ensure smooth workflow throughout the day, addressing any scheduling conflicts or delays as they arose.
• Scheduled radiology appointments, verified insurance, and provided preparation instructions.
• Acted as an interpreter for Spanish-speaking patients, ensuring clear communication of medical instructions.
• Began training for insurance verification specialist role before leaving due to childcare challenges.

• Supervised children aged 6 weeks to 12 years in a childcare setting, ensuring their safety and engagement.

• Designed creative activities, including crafts and movement games, to enrich children’s experiences.

• Supported parents by providing reliable childcare while they utilized YMCA facilities.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted members with scheduling transportation for medical appointments.
• Conducted research and updated provider information using Excel.
• Provided exceptional customer service via phone, email, and live chat.

• Assisted patients with daily living activities, promoting independence and dignity.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
• Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Collaborated with team members to complete orders.
• Improved customer satisfaction by providing friendly and efficient service at the register.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Kept food preparation area, equipment, and utensils clean and sanitary.