Adrianna Avalos
Monrovia,CA
Summary
Adaptable and organized Customer Service Representative with five years' experience and a wide range of talents. My experience includes multitasking in a high volume and fast pace environment, cash handling and problem solving, as well as managing and training staff. Fast and determined learner with interest in developing new skills and experience to better benefit the company.
Overview
7
7
years of professional experience
Work History
Operations Supervisor
Living Spaces
Monrovia, CA
07.2021 - Current
- Help to evaluate behaviors, teaching, training, and developing the Operations team
- Empower the team to analyze and proactively solve guest issues with speed and simplicity
- Ensure that the retail store team is fully staffed with the right number of people with the right talent to meet standard work expectations
- Build schedules to ensure coverage is optimized for productivity and efficiency
- Ensure team completes and demonstrates the ability to effectively execute to company expectations
- Completes required training in the expected timeframe, and participates in ongoing learning opportunities
- Actively support and contribute to the store team with the goal of helping the entire team delight guests and achieve revenue targets
- Ensure the team follows the Retail Business Standard Work and State Standard guidelines when maintaining the operational departments
- Assist with the Manager on Duty and oversee the financial outcomes through the execution of the sales and operations standard work
- Assist to develop and retain talent of all team members
- Assist with opening and closing the store as needed, including securing the building, enabling and disabling the alarms
- Ensure that Operations Specialists are executing Vault Management procedures and Fraud Prevention expectations to meet Standard Work requirements
Server
Kat’s Kitchen
Anaheim, CA
11.2019 - 11.2021
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods
- Used slow periods to restock supplies
- Cultivated warm relationships with regular customers
- Explained menu items and suggested appropriate options for food allergy concerns
- Kept register accurate through correct billing, payment processing and cash management practices
- Inspected dishes and utensils for cleanliness
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Controlled line and crowd with quick, efficient service
- Sanitized equipment and wiped down counters and tables to prevent spread of germs
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
- Educated coworkers and customers about new products
Operations Specialist
Living Spaces
Monrovia, CA
11.2020 - 07.2021
- Complete and demonstrate the ability to effectively execute all company training modules
- Ensure team completes and demonstrates the ability to effectively execute to company expectations
- Execute standard work expectation in the front end, fun room, prep kitchen, and beverage bar
- Assist Store Manager in resolving guest escalations, returns, discounts
- Ensure check-out/in processes is executed
- Execute cash office procedures to exacting standards in Standard Work about 40% of the day
- Establish a self-audit routine in compliance with Asset Protection Audit
- Able to work in a fast-paced environment
- Perform all guest email follow-up
- Ability to effectively communicate with all levels of leadership
Office Manager
Konstantin Hockey School, LLC.
Anaheim, CA
05.2019 - 11.2020
- Assisted COO in all company operations
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Maintaining company staff job results by coaching and counseling employees
- Monitoring company supplies and ordering new supplies as needed
- Input, categorize, cut checks, and file bills and expenses for company such as: utilities, company car registration, company credit card statements, etc.
- Answering incoming phone calls and emails for event inquiries and general questions customers and clients have
- Assist customers and clients with locating the times and dates that work for both the customers and clients as well as the company's availability
- Finalize event inquiry: input times and dates into the schedule, invoice, create rental agreement, and send confirmation email to client
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
Assistant Box Office Manager
Konstantin Hockey School, LLC.
Anaheim, CA
04.2018 - 05.2019
- Counted cash in register drawer at beginning and end of shift
- Monitored and logged C/O levels
- Swept floors, removed debris and returned equipment to proper areas at end of each shift
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Verified cash and credit payments daily
- Trained and motivated box office staff and volunteers to maximize ticket sales and facilitate distribution of information regarding sessions, tournaments, and games
- Opened and closed store independently when needed
- Assisted customers by answering questions and fulfilling requests
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Walked through the facility multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
Sales Associate
LEGO Group
Anaheim, CA
02.2017 - 05.2018
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Maintained organized, presentable merchandise to drive continuous sales
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites
- Educated customers on promotions to enhance sales
- Processed POS transactions, including checks, cash and credit purchases
- Assisted customers in completing purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Education
Some College - Child Development
Fullerton College
Fullerton, CAHigh School Diploma -
La Puente High School
La Puente, CA05.2016
Skills
- Strong interpersonal skills to interact with customers and employees
- Excellent telephone etiquette
- Proficient in Quickbooks Pro, Microsoft Word, Excel, Google Docs, and Sheets
- Excellent written and oral communication skills to produce reports, accept instructions, understand customer's needs, among other tasks
- Leadership ability to manage challenges and oversee employees
- Staff Management
- Ability to work in fast-paced and high stress environment
- Attention to detail to ensure tasks are completed correctly and thoroughly
- Knowledge in EZ Facility, Wix, Authorizationnet, and CRM
- Organization and an ability to multitask a variety of tasks
- Event planning and scheduling
Timeline
Operations Supervisor
Living Spaces
07.2021 - Current
Operations Specialist
Living Spaces
11.2020 - 07.2021
Server
Kat’s Kitchen
11.2019 - 11.2021
Office Manager
Konstantin Hockey School, LLC.
05.2019 - 11.2020
Assistant Box Office Manager
Konstantin Hockey School, LLC.
04.2018 - 05.2019
Sales Associate
LEGO Group
02.2017 - 05.2018
Some College - Child Development
Fullerton College
High School Diploma -
La Puente High School
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