ADRIANNA BASCOMB
Tuckahoe
Summary
Detail-oriented Assistant Teacher lends creative approach to classroom preparation, policy and presentation. Promotes collaborative environment focused on curriculum and strategy development prioritizing productive, customizable learning practices. Passionate teacher excels at sharing unique approach to individualized instruction to keep students on pace. No task too small in supporting teachers, administrators and at-large school community.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Teacher
Cornerstone Day Care Learning
01.2024 - Current
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Monitored and reported student progress and development, offering mentoring as needed.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Kept records of student progress for teachers and parents and made notes on behavior, comprehension, and personal growth.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Assisted in implementation of new learning tools, systems and materials.
- Boosted classroom management skills, maintaining order and discipline among students.
- Adapted teaching strategies to accommodate virtual learning environments, maintaining student engagement.
- Collaborated with lead teachers to assess student performances and identify areas for improvement.
Customer Service Manager
Acme Markets
09.2020 - Current
- Communicated with customers and address any problems and/or concerns they have
- Greeted, Assisted and maintained healthy relationships to customers and ensure that customers are satisfied with products or services
- Troubleshot common issues with a product or service and escalate any troubles and concerns from fellow coworkers and customers
- Processed customer orders and oversee timely product deliveries
- Operated scanning equipment to convert physical documents into digital format, ensuring clarity and accuracy of the scanned images
- Communicate with customers regarding orders via phone applications
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Key Holder Supervisor
America’s Best Contacts & Eyeglasses
01.2022 - 07.2023
- Scheduled and confirmed patient appointments, utilizing practice management software to managed the optometrist’s calendar
- Processed patient check-ins and check-outs, including verifying personal information and insurance details for billing purposes
- Answered phone calls, responded to inquiries, collected messages, and transferred calls to the appropriate staff member as needed
- Facilitated the selection and ordering of eyewear, provided information on lens options, frames, and pricing
- Handled financial transactions, including processing payments, issued receipts, and managed billing inquiries
- Maintained and organized patient records, ensured confidentiality and compliance with healthcare regulations
- Carried out pre-screening tests such as retinal imaging and pressure and visual field testing
- Helped customers select the correct frames and lenses and measured the frames and ensured they fit perfectly
- Made follow up appointments for customers
- Interpreted the results of eye examinations, used prescriptions written by Optometrists and Ophthalmologists
- Recommended lenses, coatings and frames to suit customers’ needs
- Prepared orders for glasses and contact lenses by checking prescriptions, lens thickness and other specifications
- Made sure that orders for glasses and contact lenses have been processed accurately
- Counted out cash drawers and balanced totals.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Trained and mentored new employees.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
- Processed cash, credit, debit, and check payments.
- Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Managed store personnel by delegating tasks and supervising daily operations.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Diploma - undefined
Tuckahoe High School
Eastchester, NY01.2021
Skills
- Conflict Resolution
- Training & Development
- Performance Improvement Strategies
- Active Listening
- Attention to detail
- Organization
- Communication
- Adaptability
- Patience
- Time Management
- Empathy
- Customer Service
- Basic math
- Goal Oriented
- Ability to lift25-50 pounds
- Ability to stand for long periods of time
- Reliable
- Parent-teacher communication
- Behavior management
- Oral communication
- Lesson planning
- Learning support
- Teaching strategies
- Skills development
- School policies and procedures
- Special education support
- Co-teaching and Co-planning
- Student engagement
- Student support
- Classroom safety practices
- Positive reinforcement
- Positive learning environment
- Organizational skills
- Problem-solving
- Multitasking
- Child development
- Classroom management
- Active listening
- Conflict resolution
- Social development
- Decision-making
- Special needs students
- Special education
- Critical thinking
- Safety protocols
- Curriculum design
Certification
CPR / AED
Timeline
Assistant Teacher
Cornerstone Day Care Learning
01.2024 - Current
Key Holder Supervisor
America’s Best Contacts & Eyeglasses
01.2022 - 07.2023
Customer Service Manager
Acme Markets
09.2020 - Current
Diploma - undefined
Tuckahoe High School
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