Adrianna Bilbro
Memphis,38119
Summary
My name is Adrianna Bilbro, I am a very dedicated and hard working person, with a proven track record of enhancing audit accuracy through meticulous verification, and strict adherence to procedures. I possess excellent communication abilities and have a strong aptitude for learning different duties to the best of my ability. Previously a Receptionist at H&R Block, were innovative scheduling solutions and strong customer relationships significantly improved office efficiency. As a Sales Associate at Once Upon a Child, demonstrated exceptional retail sales skills, contributing to increased customer satisfaction and sales performance. Brings over 6 years of diverse experience, coupled with strong skills in customer service, office management, and Microsoft Excel. Well-qualified leasing agent with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. I am the person you’re looking for to accomplish this position. I am your person I will not let you down.
Overview
6
6
years of professional experience
Work History
Quality Auditor
Premier Services
02.2023 - 05.2024
- Executed comprehensive audits for Premier Services
- Ensured accurate item and quantity matching
- Leveraged analytical skills for precise inventory verification
- Resolved discrepancies effectively
- Boosted audit accuracy by maintaining strict adherence to paperwork.
Sales Associate
Once Upon a Child
01.2021 - 02.2021
- Performed cashier duties with speed and accuracy
- Stocked inventory, ensuring optimal product availability
- Provided customer assistance, enhancing their shopping experience
- Contributed to store's operational efficiency
- Improved customer satisfaction through prompt and courteous service
- Efficiently processed customer transactions, improving sales by fostering positive experiences.
Receptionist
H&R Block
12.2020 - 02.2021
- Managed incoming calls effectively
- Scheduled client appointments accurately
- Developed strong customer relationships
- Resolved scheduling conflicts innovatively
- Improved office efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Picker/Packer
Vistar
07.2020 - 07.2020
- Efficiently picked and packed products as per provided paperwork
- Maintained accuracy in product count
- Prepared product line for subsequent packaging process
- Utilized RF Guns for inventory management.
Office Administrator
Army ROTC (college work study)
09.2019 - 04.2020
- Managed communication flow as Office Administrator for Army ROTC
- Effectively handled high volume of calls
- Maintained organized filing system for efficient document access
- Provided essential support in communications, ensuring seamless office functionality.
Security Guard
Allied Universal
03.2018 - 08.2018
- Handled gate control operations, ensuring secure vehicle passage
- Maintained precise records of truck log ins
- Checked cars in and out, ensuring no unauthorized access
- Resolved security issues promptly, minimizing potential threats
- Improved security protocols
- Managed vehicle access, ensuring accurate tracking of entries and exits.
Education
Associate's Degree - Business Administration
Coahoma Community College
Friars Point, MS05.2017
High School Diploma -
Clarksdale High School
Clarksdale, MS05.2015
Skills
- Leadership
- Hardworking
- Quick learner
- Great communication skills
- Friendly
- Disciplined
- Picking and Packing
- Excellent Customer Service
- Warehouse Experience
- Security
- Cash Handling
- Computer Skills
- Retail sales
- QuickBooks
- Hotel experience
- Administrative Experience
- Office Management
- Clerical experience
- Typing
- Cashiering
- Front desk
- Microsoft Excel
- Data Entry
- Audit Accuracy
- Problem-solving
- Teamwork
- Time management
- Detail-oriented
- Innovative thinking
- CPR Licenses
- Fair Housing Regulations
- Strong negotiation
- Property management knowledge
- Fair housing policies
- Team Collaboration
- Telephone and email etiquette
- Creative Problem-Solving
- Phone and Email Etiquette
- Training and mentoring
- Flexible Schedule
- Leasing and sales
- Sales Techniques
- Customer Service
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- Microsoft Outlook
- Customer and client relations
- Computer Proficiency
- File Organization
- Filing
- Customer Relations
- Clerical Support
- Critical Thinking
- Strong Problem Solver
References
- Caretta Williams, ALLIED UNIVERSAL, (662) 400-0247
- Corey, SMITHS MEDICAL LEAD, +1 (901) 550-3899
- Ms. Horton, ALCORN STATE UNIVERSITY (DORM ADVISOR), (601) 618-0881
Timeline
Quality Auditor
Premier Services
02.2023 - 05.2024
Sales Associate
Once Upon a Child
01.2021 - 02.2021
Receptionist
H&R Block
12.2020 - 02.2021
Picker/Packer
Vistar
07.2020 - 07.2020
Office Administrator
Army ROTC (college work study)
09.2019 - 04.2020
Security Guard
Allied Universal
03.2018 - 08.2018
Associate's Degree - Business Administration
Coahoma Community College
High School Diploma -
Clarksdale High School