Summary
Overview
Work History
Education
Skills
Timeline
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Adrianna Carrasco

Chicago,IL

Summary

Highly motivated leader with a proven ability to inspire teams, utilizing advanced supervisory and business-driving skills to achieve outstanding results. Skilled in transitioning into positions and driving positive transformations, concentrating on training, oversight, and team morale initiatives to optimize employee engagement and productivity. Proficient in formulating strategies to engage and retain top talent from diverse backgrounds. High-level collaboration with departments and the C-suite to strengthen brand initiatives.

Overview

20
20
years of professional experience

Work History

District Manager

Starbucks
Chicago, Illinois
09.2023 - Current
  • Oversight of a highly visible café district that drives a significant amount of revenue for the Chicago market through two channels. Cafe and Mobile orders.
  • Cascade new initiatives for the company prior to company-wide launch.
  • New DM trainer for the market. Helps onboard new DM's to ensure they are effective in their role.
  • Identifies and prioritizes an intentional calendar that most identifies key strategies to drive the portfolio forward..
  • Conducts regular store visits to ensure compliance with company policies, standards, and regulations.
  • Develop top-tier talent and multi-unit potential for the organization through effective shoulder-to-shoulder training. Ensuring that 90% of promotions are internal.
  • Monitored local market conditions to determine competitive trends, and adjust strategies accordingly.
  • Developed strategic plans for increasing sales, reducing costs, and improving operational efficiency.
  • Reviewed inventory levels at each store in order to ensure adequate stock availability. Ensuring Store Managers know how to regulate and ensure inventory excellence.
  • Implemented new technologies, such as point-of-sale systems or digital signage, into existing stores.
  • Drives district growth through program quality, sales initiatives, and customer service.
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Coached, developed, and motivated the team to achieve revenue goals in a turnaround business.
  • Hold monthly talent discussions with all store managers to discuss portfolio needs and talent forecasts for the quarter and year.
  • Improved profit margins by effectively managing expenses, budget, and overhead, increasing leaders' operational excellence to drive the business. Having one of the highest total contribution profits in the Chicago market.
  • The expert in how to navigate employee concerns. Leading and developing my portfolio leaders, as well as peers, to help build skills to ensure all can confidently navigate on their own.
  • Facilitated cross-cultural communication between management and staff members.
  • Monitored employee satisfaction surveys to identify opportunities for improvement in corporate culture. Create a strategic plan to impact employee sentiment. Impacting results. Over 90% engagement in the survey.
  • Create a strategy for development tactics for the Chicago market. Lead and support Regional development days.
  • The impact of the district manager's ability to influence company strategies through peer visits. Support the region while the Regional Director is away.

Diversity & Inclusion Lead, Sr. District Manager

Blink Fitness
Chicago, IL
05.2018 - 09.2023
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue. Leading markets in company.
  • Oversee 12 locations across Chicago & Texas market, prospect and develop talents, and govern the overall potency of the succession planning.
  • Directly supervise 300 employees while cultivating ceaseless organizational cultural to significantly impact 200 employees across brand and obtain the highest standard of satisfactory-engagement rate.
  • Head talent sourcing for all markets working through multi unit talent to identify, onboard and continue development. Ensuring high retention of teams. Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
  • Pioneer a strategy to support the brand in launching strategic plan to support on going DEI efforts. Establishing a council made up of home office and field employees. Developed strategy in collaboration with CEO and VP of people. Developing a mentorship programs for employees.
  • Cross functioned to drive DEI plan with different department heads. Influencing external consumer.
  • Assemble three employee research groups and recruited talent to lead groups. 90% of leads being promoted to a higher position 6-12 months post taking on the position. Positive impact on talent specifically within POC and women.
  • Interface with the key executives to influence the policies and processes supporting the inclusive brand while strategizing innovative solutions to deepen the diversity, inclusion, and cultural competencies across the entire brand.
  • Opened Chicago land market for brand. Revamped brand in Texas market. Brought back the member experience and directly impacted sales in Texas. Through a clear targeted plan to penetrate market awareness through eventing and other strategies.
  • Piloted new scheduler to help optimize managers time. Leading the data gathering, testing and training to ensure a successful launch.
  • Took part in leading national managers meeting. Content development, hosting and training of 140 managers.
  • Advance training tools to support the mid-tier talent and acquire approximately 15%+ of increase in metrics and confidence
  • Work with the learning and development teams to launch the unconscious bias training of the company and support DEI efforts.
  • Develop and lead on boarding of district managers coming onto the brand. Developing orientation outlines. Lead multi unit content development and training for next District Managers.
  • Directed HR programs, policies and processes to improve operational
  • Developed DOR for each position in organization and launched to field leadership. Partner with VP HR & SVP of operations to identify next multi units through a panel.

General Manager

Ulta Beauty
Chicago, IL
10.2015 - 03.2018
  • Functioned actively in directing the regular operations of the store with the primary goal of multiplying efficiency and sales objectives
  • Enlarged customer loyalty by 40%+, increased salon sales by 20%+, and doubled retail sales by 20%+ in two years
  • Commended for streamlining action plans on the shrinkages by effectively mapping out operational and cultural strategies
  • Mentored five intercultural department heads to ensure the attainment of strategies and initiatives as well as sales, guests, and personal growth goals while integrating training programs and tools to improve the district-wide education and engagement.

Store Manager

Free People
Highland Park, IL
10.2014 - 10.2015
  • Showcased in-depth knowledge of captaining business operations and surpassing the targeted quotas per standardized procedures
  • Received commendations for reaching various developmental milestones and profitability objectives within timeframes
  • Designed innovative plans to impact the effectiveness of business operations, including labor, inventory, and sales targets
  • Aptly spearheaded inclusive in-store events and compelling promotions to boost brand awareness and customer loyalty.

District Manager

Zumiez
Minneapolis, Sioux Falls, Milwaukee, MN, SD, Davenport, IA, WI
11.2005 - 10.2014
  • Carried out a leadership role in establishing a center of store excellence through the elevation of sales and cross-functional training
  • Accounted for triumphantly demonstrating acumen in driving bottom-line profits, which magnified the sales of Minnesota and
  • Iowa stores increased by 10%, and heightened business sales in Wisconsin by over 3%; achieved the District of the Period award three times.
  • Superintended the brand culture group of the business and crafted people-driven strategy plans for inclusivity and retention
  • Rendered extensive assistance in conceptualizing training programs across the districts to ascertain the productivity level and engagement with diverse employees while instructing store managers of district promotions with the utmost professionalism
  • Competently strategized and implemented actionable and preventative plans to mitigate the losses in high-risk stores
  • Operated intensively in leading national events for 500 individuals to impact the training development for store managers
  • Promoted two district managers while skillfully retaining the district talent pool, and leading the region in internal promotions.
  • Co-created national events twice a year. These events were global to support company initiatives.
  • Helped develop global strategy around developmental strategies for our leadership talent.

Education

Associates Degree - Business Management

McHenry County College
08.2005

High School Diploma -

Huntley High School
06.2005

Skills

  • Diversity & Inclusion Strategy Succession Planning & Design Strategic implementation
  • Lead and inspire
  • Course development
  • Coaching and mentoring Course Development Staff Empowerment Team Strategies
  • Operational Excellence & Social Impact Project Management Program Management Crisis Management Business Analytics & Planning
  • Forecasting Human Resources & Employee Development Performance management Talent Management Talent Acquisition
  • Stress management Training Tool Development Continuous improvement Sales & Budget Management Cross-Functional
  • Coordination Teamwork & Supervision Customer Service Skills Written/Verbal Communications Organization and presentation
  • Sales and Market Development
  • Staff Training and Motivation Team Building Team training Team Orientation
  • Strategic Planning Project managementNew location openings Critical thinking
  • Verbal and Written Communication

Timeline

District Manager

Starbucks
09.2023 - Current

Diversity & Inclusion Lead, Sr. District Manager

Blink Fitness
05.2018 - 09.2023

General Manager

Ulta Beauty
10.2015 - 03.2018

Store Manager

Free People
10.2014 - 10.2015

District Manager

Zumiez
11.2005 - 10.2014

Associates Degree - Business Management

McHenry County College

High School Diploma -

Huntley High School

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