Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Adrianna Chartier

Melbourne,FL

Summary

Dynamic Customer Service Representative with a proven track record at Concentrix, excelling in complaint resolution and relationship building. Known for achieving sales quotas and enhancing customer satisfaction through effective problem-solving and active listening. Skilled in POS systems and committed to delivering exceptional service in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Concentrix
07.2022 - 11.2024
  • Responded to customer requests for products, services, and company information.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Promptly responded to inquiries and requests from prospective customers.
  • Investigated and resolved accounting, service and delivery concerns.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers

Contractor/Customer Service Representative

AdventHealth
02.2021 - 06.2022
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Kept site work safe and in line with budget, schedule, and applicable building codes.
  • Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
  • Hired and oversaw subcontractors to meet project needs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
  • Trained new team members to apply best coding best practices and proper use of development tools.

Sales Representative

MCI
01.2021 - 01.2022
  • Stayed current on company offerings and industry trends.
  • Contributed to team objectives in fast-paced environment.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Built diverse and consistent sales portfolio.
  • Achieved or exceeded company-defined sales quotas.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Customer Sales Representative

Source Point
01.2018 - 12.2020
  • Described product highlights and benefits to help guide purchasing decisions.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.

Shift Leader Manager

Taco Bell Restaurant
04.2015 - 12.2017
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained and mentored new employees to maximize team performance.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Excelled in every store position and regularly backed up front-line staff.
  • Tracked receipts, employee hours, and inventory movements.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Exercised composure under pressure and in escalated customer service scenarios.

Education

Associate of Arts - Managment

Valencia College
Orlando, FL
04-2019

High School Diploma -

Lake Nona High School
Lake Nona FL
05-2017

Skills

  • Complaint resolution
  • Scheduling
  • Account updating
  • Quality assurance controls
  • Calm demeanor
  • POS systems expert
  • Paperwork processing
  • Delivery scheduling
  • Proofreading
  • Critical thinking
  • Call center operations
  • Document control
  • In-store support
  • Filing
  • Relationship building
  • Punctuality and reliability
  • Prioritization
  • Reading comprehension
  • Problem-solving
  • Inbound and outbound calling
  • Account management
  • Team collaboration
  • Active listening
  • Technical support
  • Refunds processing
  • Administrative support
  • Microsoft outlook
  • Client relations
  • Coordination
  • Business development
  • High-energy attitude
  • Creative problem solving
  • Sales closing
  • Cultural awareness

Languages

English
Full Professional
Spanish
Limited Working

Timeline

Customer Service Representative

Concentrix
07.2022 - 11.2024

Contractor/Customer Service Representative

AdventHealth
02.2021 - 06.2022

Sales Representative

MCI
01.2021 - 01.2022

Customer Sales Representative

Source Point
01.2018 - 12.2020

Shift Leader Manager

Taco Bell Restaurant
04.2015 - 12.2017

Associate of Arts - Managment

Valencia College

High School Diploma -

Lake Nona High School

Similar Profiles

CREATE PROFILE
Adrianna Chartier