Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Adrianna Coleman

Croydon,NH

Summary

With consistency of change and adapting to different changes, I excelled in customer service and payment processing at Bar Harbor Bank and Trust, enhancing customer satisfaction through critical thinking and relationship building. Achieved notable sales growth by identifying customer needs, demonstrating exceptional conflict resolution skills. Proven track record in fostering loyalty and efficiently managing transactions.

Overview

5
5
years of professional experience

Work History

Customer Service Representative- Teller

Bar Harbor Bank and Trust
07.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Maintained up-to-date knowledge of product and service changes.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Educated customers on use of banking website and mobile apps.

Barista

Aroma Joes
12.2023 - 07.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Used POS system to accurately enter orders and process payments.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.

Food Service Worker

Subway
07.2023 - 12.2023
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Contributed to menu development, incorporating seasonal ingredients and customer feedback.
  • Improved dining experience by maintaining clean and organized eating area.
  • Monitored food quality and freshness throughout day.
  • Processed customer payments and balanced cash drawers.

Barista

Dunkin Donuts
06.2022 - 05.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.

Cashier

Market Basket
05.2020 - 04.2023
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

High School Diploma -

Newport Middle High School
Newport, NH
06-2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations
  • Relationship building
  • Conflict resolution
  • Account management
  • Payment processing

Accomplishments

  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Used Microsoft Excel to develop business and personal relationships spreadsheets.

Timeline

Customer Service Representative- Teller

Bar Harbor Bank and Trust
07.2024 - Current

Barista

Aroma Joes
12.2023 - 07.2024

Food Service Worker

Subway
07.2023 - 12.2023

Barista

Dunkin Donuts
06.2022 - 05.2023

Cashier

Market Basket
05.2020 - 04.2023

High School Diploma -

Newport Middle High School

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Adrianna Coleman