Adrianna Coleman
Malden,MO
Summary
Reliable and adaptable professional with experience in insurance adjudication, billing support, scheduling, and front-office operations. Recognized for strong verbal communication, problem solving, and customer service. Focused on accurate records, efficient workflow, and positive patient experiences.
Overview
8
8
years of professional experience
Work History
Pharmacy Technician
Walmart
Malden, Missouri
04.2024 - Current
- Processed prescriptions using Walmart pharmacy systems and workflow procedures.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Completed medication refills by accurately preparing and labeling prescriptions under supervision., offered insight into over-the-counter products and verified insurance benefits.
- Assisted customers with refill requests and prescription status questions.
- Verified insurance claims and resolved third-party rejection issues.
- Managed drug inventory, ensuring proper stock rotation and timely removal of expired medications to maintain safety and compliance.
- Maintained pharmacy records, patient files, and confidentiality standards.
- Supported pharmacists with phone calls, order entry, and prescription coordination.
- Trained new pharmacy staff on Walmart service and safety procedures.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created and updated customer profiles, accurately recording demographics, allergies, and new medications in pharmacy computer systems to enhance patient care.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
Receptionist
Dr. Donald D. Butcher D.D.S
Campbell, Missouri
10.2023 - 12.2023
- Greeted patients at Dr. Donald D. Butcher D.D.S. front desk
- Scheduled dental appointments and coordinated daily patient flow
- Answered phones and routed calls to proper dental staff
- Verified patient information and updated dental records
- Collected insurance details and prepared billing paperwork
- Confirmed appointments and managed reminder communications
- Organized charts, forms, and front office supplies to enhance accessibility and efficiency
- Supported dental team with patient check-in and check-out to ensure smooth patient flow
- Scheduled appointments for patients to ensure timely dental care.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained neat reception area by organizing materials and tidying furniture to create a welcoming environment.
- Performed data entry tasks into various computer systems accurately and promptly.
- Administered support to staff members through typing letters, filing documents, and scanning and copying documents.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
Dental Assistant
Dr. Donald D. Butcher D.D.S
Campbell, Missouri
04.2019 - 10.2023
- Assisted the dentist during exams, fillings, crowns, and oral surgery to facilitate efficient patient care.
- Delivered chair-side assistance during dental procedures by passing instruments and managing suction for optimal procedure support.
- Operated suction device during dental procedures to maintain a clear field of vision for the dentist., materials, and chairside tools during procedures
- Prepared treatment rooms for private dental appointments and procedures.
- Sterilized instruments and followed infection control standards.
- Captured and processed digital X-rays and patient records.
- Supported patients with pre-visit instructions and post-treatment care
- Regularly updated patient charts to reflect ongoing treatment and appointment information., appointments, and patient files in dental office systems
- Managed inventory by restocking supplies to maintain efficient operation of the dental practice. and organized operatories for daily clinical workflow
Education
High School Diploma -
Malden High School
Malden, MO05-2016
Dental Hygiene
Three Rivers Community College
Malden, MOSkills
- Insurance adjudication
- Billing support
- Proper labeling
- Attention to detail
- Confidentiality and HIPAA
- Customer service
- Team collaboration
- Verbal communication
- Time management
- Multitasking
- Problem solving
- Learning quickly
- Answering Telephones
Timeline
Pharmacy Technician
Walmart
04.2024 - Current
Receptionist
Dr. Donald D. Butcher D.D.S
10.2023 - 12.2023
Dental Assistant
Dr. Donald D. Butcher D.D.S
04.2019 - 10.2023
High School Diploma -
Malden High School
Dental Hygiene
Three Rivers Community College