Adrianna Couto
Tulare
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls, taking payments and customer inquiries. Professional with total commitment to guest satisfaction.
Overview
15
15
years of professional experience
Work History
Front Desk Agent
The Victus Group
Tulare, CA
02.2023 - Current
- Managed guest check-in and check-out processes efficiently.
- Handled guest inquiries and resolved issues promptly to enhance satisfaction.
- Coordinated room assignments and prepared billing statements accurately.
- Trained new front desk staff on operational procedures and customer service standards.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained clean and organized front desk areas.
- Ensured accurate billing and payment processing.
Driver
Me N Eds Pizza
10.2011 - 02.2023
- Group and assign deliveries by time and location
- Gather sides and/or drinks for orders
- Double check food orders to make sure they’re correct
- Drive to address(es) in a safe and timely manner
- Answer phones and take orders using POS systems
- Ring up customers on register
- Prep sides
- Fold boxes
- I was also for some time a PIC (person in charge like a shift lead) those duties include:
- Opening the day on computer
- Counting previous day’s money and preparing deposit to take to the bank
- Prepping food for pizza making (using food slicer)
- Running shift making sure employees are doing their responsibilities
- Handling customer complaints
- Cashing out driver bags and registers
- Closing the day on computer
- Delivered pizza orders efficiently and on time, ensuring customer satisfaction and service quality.
Cashier
Walmart
10.2010 - 06.2011
- Rang up customers items on register
- Processed cash, check, debit, and credit card payments
- Verified customer’s identification for alcohol or tobacco purchases
- Helped customers locate and select appropriate merchandise throughout store
- Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise
- Kept check-out areas clean, organized, and stocked
Education
High School Diploma - Business
Tulare Union High
Tulare, CA06.2010
Skills
- Answering phones
- Microsoft office
- Computer knowledge
- Customer service
- POS systems
- Cashier
- Good communication
- Teamwork
- Fosse system
- Credit and cash payments
- Guest relations
- Clerical duties
- Phone and email etiquette
Languages
English
Native or Bilingual
Timeline
Front Desk Agent
The Victus Group
02.2023 - Current
Driver
Me N Eds Pizza
10.2011 - 02.2023
Cashier
Walmart
10.2010 - 06.2011
High School Diploma - Business
Tulare Union High
Experience
Along with my professional jobs giving me experience I also have tons of experience with money and customers. My parents had a Christmas tree lot since I was very little and I was able to ring customers up on the register and count back change without using a calculator and being professional with customers.