Summary
Overview
Work History
Education
Skills
Leadership Experience
Communication Skills
References
Timeline
Generic

Adrianna Dickens

Washington,DC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Volunteer Coordinator

Humane Rescue Alliance
11.2022 - 04.2023
  • Regularly communicated with volunteers to ensure placement is good fit for individuals' skills and goals
  • Maintains files, records, applications, and other data concerning volunteer programs
  • Assist with community events as support for volunteers on site
  • Communicate with staff constantly to ensure the volunteer base is being used in a way to help their team.
  • Enhanced volunteer engagement by implementing effective recruitment strategies and organizing orientation sessions.
  • Streamlined volunteer onboarding process for improved efficiency and increased retention rates.
  • Developed comprehensive training materials to ensure volunteers were well-prepared for their roles.
  • Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
  • Improved volunteer satisfaction by regularly soliciting feedback and implementing suggested changes promptly.
  • Managed database of over 200 volunteers, ensuring accurate record-keeping and easy access to information when needed.
  • Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
  • Collaborated with other departments to identify specific needs for volunteers, optimizing resource allocation and improving program effectiveness.
  • Maintained regular communication with volunteers through newsletters, social media updates, and personal check-ins, keeping them engaged and informed about upcoming opportunities.
  • Increased awareness of the organization's mission by creating promotional materials highlighting impact of volunteer efforts.
  • Evaluated volunteer performance to provide constructive feedback and identify areas for improvement or additional training needs.
  • Implemented a robust tracking system to monitor volunteer hours and track the overall impact of their efforts on organizational goals.
  • Developed an exit interview process to gather valuable feedback from departing volunteers, providing insights for improving future retention rates.
  • Served as a liaison between volunteers and senior leadership, ensuring open lines of communication and promoting a transparent environment where concerns could be addressed promptly.
  • Participated in community outreach events to promote volunteer opportunities and enlist new volunteers.
  • Collaborated with other departments to maximize impact of volunteer efforts.
  • Recruited and trained new volunteers on volunteer program goals and objectives.
  • Worked with leadership staff and special committees to define volunteer mission and set standards.
  • Monitored volunteer performance to enforce compliance with established policies and regulations.
  • Scheduled and organized training sessions for volunteers to develop skills and knowledge.
  • Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
  • Created volunteer handbook to provide information on volunteer roles, responsibilities and expectations.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Animal Care Supervisor

Humane Rescue Alliance
07.2022 - 11.2022
  • Enhanced animal welfare by implementing and overseeing comprehensive care plans for various species.
  • Reduced animal stress levels by implementing environmental enrichment strategies and regular health checks.
  • Improved staff training programs, resulting in increased team efficiency and better overall animal care.
  • Streamlined daily operations by developing and implementing efficient work schedules for animal care team.
  • Maintained clean and safe environment for animals by supervising thorough cleaning routines and facility maintenance tasks.
  • Ensured compliance with local, state, and federal regulations by keeping accurate records of animal care activities.
  • Collaborated with veterinarians to provide timely medical attention for animals, ensuring optimal health outcomes.
  • Evaluated staff performance regularly, providing constructive feedback and support to improve individual skills and overall team effectiveness.
  • Developed positive relationships with volunteers, fostering collaborative atmosphere that encouraged active participation in animal care tasks.
  • Managed inventory effectively to ensure adequate supply of food, medication, bedding materials, and other essential items for proper animal care provision.
  • Enhanced communication among staff members by holding regular meetings to discuss ongoing projects, challenges faced during daily operations, and potential solutions or improvements needed within the organization's processes or procedures.
  • Observed and documented current behaviors for applicable animals.
  • Monitored the overall health of animals through daily observation and hands-on training.
  • Prevented and led handling of animal escape and onsite responsibilities during high-stress situations.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Supported animal well-being by caring for both physical and mental health needs through strategies such as regular exercise.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed team of 25 caregivers

Training Specialist/ Manager

Humane Rescue Alliance
08.2022 - Current
  • Along with supporting staff inside of the organization I work closely with the 'Lead out' program which serves returning citizens looking for Career placement in the animal care field
  • Worked closely with DYRS as well to help find returning youth a pathway within our organization as a mentor while working at the organization
  • I hold the position as a BIPOC leader along with planning all our Staff engagement celebrations
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Streamlined onboarding process for new hires, resulting in reduced time to productivity.
  • Increased employee retention through engaging and relevant training sessions tailored to individual needs.
  • Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
  • Collaborated with department managers to identify skill gaps and develop targeted training interventions.
  • Designed interactive e-learning modules for remote employees, expanding access to training resources and fostering a culture of continuous learning.
  • Established a mentorship program to facilitate knowledge sharing between experienced employees and new hires, enhancing overall team performance.
  • Led workshops on various topics such as leadership development, communication skills, and time management, improving employee competencies across the organization.
  • Conducted regular needs assessments to ensure alignment of training initiatives with organizational goals and objectives.
  • Developed customized training materials including presentations, job aids, and facilitator guides for effective knowledge transfer.
  • Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within the company.
  • Created a positive learning environment by incorporating adult learning principles into all instructional designs.
  • Promoted a culture of continuous improvement by conducting regular follow-ups with trainees post-training sessions.
  • Trained and mentored many new personnel hired to fulfill various roles.
  • Utilized cross-training techniques to boost productivity and develop each team member's individual skills set.
  • Developed training handbooks, computer tutorials and reference materials.
  • Developed training curricula and recommended programs that met instructional goals and objectives.
  • Conducted orientation sessions to assess skill levels and areas of strength and weakness.
  • Prepared videos for online and remote instruction.
  • Coordinated with department leaders to identify training needs and develop targeted solutions.
  • Worked with central management to identify, plan, align, and address training needs.

Assistant Customer Service Manager

Patrick's Pet Care
07.2017 - 06.2021


  • Supervised a staff of 10 daycare attendants along with giving amazing customer service to each guest calling or entering the door.
  • Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
  • Developed strong relationships with clients, ensuring a positive experience and cultivating repeat business.
  • Coordinated staff schedules to maintain optimal coverage during peak service hours.
  • Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
  • Collaborated with fellow managers to identify areas of improvement for overall customer service operations.
  • Reduced employee turnover by fostering a positive, supportive atmosphere that encouraged professional growth and increased job satisfaction.
  • Evaluated employee performance against established goals, conducting regular reviews aimed at continuously improving productivity levels.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.

Education

High School Diploma -

Brookwood High School
Lawrenceville, GA
05.2016

Some college -

Prince George Community College
Upper Marlboro, MD

Skills

  • Recruitment planning
  • Work Scheduling
  • Volunteer orientation and onboarding
  • Staff Training and Development
  • Customer Service
  • Hiring and Training

Leadership Experience

I lead my team the way I would want to be led by ensuring they have all the skills and tools needed to complete their job in a safe and efficient manner. I take risks and push my team to develop based on their wants and needs because I truly believe a great leader is worth nothing if their team is not.

Communication Skills

Relay information about the company's culture, core values, mission, and crucial messages to build trust and encourage employees.

References

Available upon request.

Timeline

Volunteer Coordinator

Humane Rescue Alliance
11.2022 - 04.2023

Training Specialist/ Manager

Humane Rescue Alliance
08.2022 - Current

Animal Care Supervisor

Humane Rescue Alliance
07.2022 - 11.2022

Assistant Customer Service Manager

Patrick's Pet Care
07.2017 - 06.2021

High School Diploma -

Brookwood High School

Some college -

Prince George Community College

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Adrianna Dickens