Adrianna Duncan
Surprise,AZ
Summary
When Regional was under the County I was a Library Page. During this time, I learned the basic tasks within a library. As Regional became a City of Surprise Library, I became a Library Aide and have learned much more by working at the Customer Service Desk, helping with special events, pairing with other coworkers regarding programs and processing materials. As a Library Aide and having one to one interaction with patrons at the Customer Service Desk, I'm eager to continue serving the community by becoming a Library Assistant.
Overview
4
4
years of professional experience
Work History
Library Aide
City of Surprise
Surprise, AZ
02.2023 - Current
- Serve patrons at customer service desk
- Create, associate, and renew library cards
- Utilize the catalog system to find materials by titles, authors, and subject
- Recommend Read Alikes and provide online resources to patrons
- Guide students with online resources listed on our website
- Process damaged materials returned or Found On Shelf
- Contact patrons by email concerning damaged books and lost personal items
- Place books, DVD's, Kits, and other library materials on hold
- Suggest and provide the use of MAX and ILL to patrons
- Participate in the Summer Reading Program by answering patron questions, create accounts, redeem prizes and promote Summer Reading to all ages
- Engage in the 1000 Books Before Kindergarten program
- Inform patrons about the Seed Library, Culture Passes, new materials, and upcoming events
- Aid patrons with computer access, online services, and printing
- Assist with various library programs and special events
- Shelve and arrange books and other library materials by shelf logic
- Check-in materials by using the library computer system, Polaris ILS
- Shelf read for for misplaced items, shift, and re-shelve materials
- Pack and unpack library items to assist with courier process
- Empty inside and outside book returns
- Contribute to Retro Labeling the Juv Nonfiction and Picture books
Library Page
Maricopa County
Surprise, AZ
03.2022 - 01.2023
- Assist patrons needs to establish a positive and welcoming experience
- Sort, shelve, and file various library materials accurately according to the library classification system
- Read shelves for accuracy and re-shelve misplaced items when needed
- Unpack and pack boxes of library materials
- Perform routine tasks, attend and patricipates in meetings
- Maintain appearance of work and public areas
- Locate and retrieve library materials from public and non-public areas for library staff or library users
- Check-in materials using the computerized library system
- Answer directional questions and refer patrons to appropriate staff members for assistance
- Provides exceptional customer service to internal and external patrons
Education
Paradise Honors High School
Surprise, AZSkills
- Strong Communication
- Reliability
- Multitask and prioritization
- Ability to work independently
- Organization
- Polaris ILS
- Team player
- Reference Services
- Outstanding Customer Service
- Shelving accuracy
Timeline
Library Aide
City of Surprise
02.2023 - Current
Library Page
Maricopa County
03.2022 - 01.2023
Paradise Honors High School