Adrianna Echevestre
Queens ,New York
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Retail Sales Associate
TJX Companies
09.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Conducted price checks for customers, leading to transparent and trustworthy shopping experience.
Secretary
Eve Sales Corporation
12.2015 - 08.2024
- Produce accurate office files, update spreadsheets and craft presentations to support executives and boost team productivity.
- Answer multi-line phone system and greet callers enthusiastically.
- Maintain office supplies inventory by checking stock and ordering new supplies as needed.
- Complete accurate daily report documents, memos and invoices.
- Organize envelopes, postage and mail correspondence for staff and management.
- Maintain postage meter and coordinate with delivery and courier services.
- Handle daily scheduled tasks and provide administrative support for entire department.
Receptionist
Saint Dominic's Home
06.2015 - 12.2015
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained building security by monitoring logbook and issuing visitor badges.
- Answered phone promptly and redirected large volume of calls on central system to correct offices.
- Managed over 50 customer calls per day.
- Corresponded with clients through email, telephone or postal mail.
- Kept records in CRM to maintain customer data.
- Kept reception area clean and neat to give visitors positive first impression.
- Liaised with vendors, contractors and professional services personnel to properly process orders.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing and filing documents.
Receptionist
Parkchester Preservation Management
06.2013 - 06.2014
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Responded to inquiries from callers seeking information.
- Managed over 50 customer calls per day.
- Kept reception area clean and neat to give visitors positive first impression.
- Kept records in CRM to maintain customer data.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Administrative Office Clerk
Renaissance High School For Musical Theater
09.2009 - 06.2011
- Handled client correspondence and tracked records to foster office efficiency.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Received and routed business correspondence to correct departments and staff members.
Cashier
Food Town Supermarket
02.2008 - 05.2010
- Helped customers complete purchases, locate items and join reward programs.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Assisted customers by answering questions and fulfilling requests.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Received and processed customer payments.
- Analyzed purchases for signs of fraud.
Education
Diploma -
Renaissance High School For Musical Theater And Technology
Bronx, NY2011
Skills
- Meticulous Attention to Detail
- Professional and Courteous
- Research and Analytical Skills
- Excellent Communication Skills
- Office Equipment Operation
- Strong Organizational Skills
- Multitasking and Time Management
- Multi-Line Telephone Systems
- Proficient in Microsoft Office
- Bilingual
Languages
English
Spanish
Timeline
Retail Sales Associate
TJX Companies
09.2024 - Current
Secretary
Eve Sales Corporation
12.2015 - 08.2024
Receptionist
Saint Dominic's Home
06.2015 - 12.2015
Receptionist
Parkchester Preservation Management
06.2013 - 06.2014
Administrative Office Clerk
Renaissance High School For Musical Theater
09.2009 - 06.2011
Cashier
Food Town Supermarket
02.2008 - 05.2010
Diploma -
Renaissance High School For Musical Theater And Technology