Summary
Overview
Work History
Education
Skills
Timeline
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Adrianna Elmore

Kissimmee,FL

Summary

Personable and upbeat with excellent communication and organizational skills. Dedicated to creating welcoming atmosphere and enhancing overall guest satisfaction. Well-suited to thrive in busy and dynamic environment. Brings ability to quickly learn and adapt. Detail-oriented individual with an ability to handle multiple tasks effectively and efficiently in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Hostess

Roccos Tacos
07.2024 - 09.2024
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Arcade Attendant

CoCo Key Hotel & Water Resort
01.2023 - 11.2023
  • Delivered outstanding guest service even during high-stress situations, maintaining professionalism at all times while meeting diverse customer needs.
  • Managed cash transactions with accuracy, ensuring proper handling of currency and tokens.
  • Enhanced customer satisfaction by maintaining clean and organized arcade game stations.
  • Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory.
  • Collaborated with team members to create a positive working environment that translated into an enjoyable experience for guests.
  • Developed knowledge of games and attractions and current and upcoming events to effectively communicate to guests.
  • Notified supervisor of defective machines and recorded malfunctions and repairs to maintain required records.
  • Answered guest questions to provide fun game experience.
  • Conducted regular inspections of arcade equipment, identifying potential maintenance needs before they became critical issues.
  • Maintained a safe environment by monitoring guest behavior and addressing any issues promptly and professionally.

Sales Assocaite

Foot Locker
01.2020 - 08.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

High School Diploma -

St. Cloud High School
St. Cloud, FL
05.2021

Skills

  • Customer Service
  • Effective Multitasking
  • Patience and Empathy
  • Phone Etiquette
  • Detail Oriented
  • Flexible and Adaptable
  • Team Player
  • Reliable and Trustworthy
  • Active Listening and Communication

Timeline

Hostess

Roccos Tacos
07.2024 - 09.2024

Arcade Attendant

CoCo Key Hotel & Water Resort
01.2023 - 11.2023

Sales Assocaite

Foot Locker
01.2020 - 08.2021

High School Diploma -

St. Cloud High School

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Adrianna Elmore