Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Adrianna Franklin

Austin,TX

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. I focus on training, monitoring, and morale-building techniques to maximize employee engagement and performance.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Manager

Austin's Daiquiri Factory
Austin, TX
08.2023 - Current
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.

Manager on Duty

Journeys Kidz
Austin, TX
06.2023 - 08.2023
  • Monitored inventory levels to ensure adequate stock was available at all times.
  • Trained new employees on job duties and company policies.
  • Interacted with customers regularly to ensure their needs were met.
  • Resolved customer complaints in a professional manner.
  • Implemented cost-saving initiatives that improved efficiency without compromising quality.

Manager's Assistant

McDonald's
San Antionio , TX
04.2022 - 04.2023
  • Restocked office supplies daily and troubleshot problems with equipment to keep operations on-track.
  • Assigned tasks to associates to fit skill level and maximize team performance.
  • Utilized company reports to analyze sales, gross profit and inventory activity.
  • Conducted inside training sessions to educate employees on products and company policies.
  • Helped increase company profitability through customer relationship development, community involvement and marketing campaigns.
  • Read and analyzed incoming memos, submissions and reports to determine significance and plan distribution.
  • Organized and scheduled meetings, conferences, travel arrangements, and other administrative activities.
  • Monitored inventory levels of office supplies and placed orders as needed.

Education

BBA - Business Real-Estate

Huston-Tillotson University
Austin, TX
05-2027

Skills

  • Strategic Planning
  • Contract Management
  • Operations Management
  • Business Development
  • Marketing
  • Business Planning
  • Cross-Functional Teamwork

Certification

  • Vice President of Pre-Alumni Council

Timeline

Manager

Austin's Daiquiri Factory
08.2023 - Current

Manager on Duty

Journeys Kidz
06.2023 - 08.2023

Manager's Assistant

McDonald's
04.2022 - 04.2023

BBA - Business Real-Estate

Huston-Tillotson University

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Adrianna Franklin