Adrianna George
Snellville,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Waitress
IHOP
01.2017 - 06.2019
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Hostess
IHOP
04.2014 - 11.2016
- Monitored seating area and checked restrooms regularly to keep spotless.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
- Coordinated closely with event planners for successful execution of private functions held at restaurant.
- Seated patrons based on guest preferences and seating availability.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Waitress/Cashier
Fuzzys Tacos
05.2016 - 09.2016
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Education
No Degree -
Georgia Gwinnett College
Lawrenceville, GAHigh School Diploma -
Shiloh High School
Snellville, GA12.2015
Skills
- Menu Recommendations
- Order Accuracy
- Guest Relations Management
- Safe Food Handling
- Customer Service
- Cash Handling
- Supply Restocking
Timeline
Waitress
IHOP
01.2017 - 06.2019
Waitress/Cashier
Fuzzys Tacos
05.2016 - 09.2016
Hostess
IHOP
04.2014 - 11.2016
No Degree -
Georgia Gwinnett College
High School Diploma -
Shiloh High School