Adrianna Gutierrez
San Antonio,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Gonzaba Medical Group
08.2021 - Current
- Inbound calls
- Schedule/Reschedule/Cancel Appointments
- Schedule Transportation
- Update Chart Information
- Transfer Call To Appropriate Department
- Send Phone Notes to Doctors
- Insurance Verification
- RX Refills
- Lab Orders
Receptionist
10.2020 - 05.2021
- Serves visitors by greeting, welcoming, and directing them appropriately
- Notifies company personnel of visitor arrival
- Maintains security and telecommunications system
- Informs visitors by answering or referring inquiries
- Directs visitors by maintaining employee and department directories
- Keeps a safe and clean reception area by complying with procedures, rules, and regulations
- Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs
- Contributes to team effort by accomplishing related results as needed.
Customer Service Representative/Sales Associate
Kohl's
07.2019 - 09.2020
- Managed customer accounts
- Greeted customers
- Conducted customer service surveys
- Resolved customer issues
- Worked in the inbound call center
- Collected and documented orders
- Responded to inquiries and issues
- Assist customers with product and spare part inquiries such as price, availability, order status, and shipment tracking information in order to provide excellent customer service.
Customer Service Rep
H-E-B
08.2014 - 07.2016
- Greeted and served customers, handled cash and check transactions
- Trained new employees on processes, cash register operations, and customer service
- Cashed checks, vouchers, helped customers pay daily bills with cash, debit, or Western Union services
- Received and set money orders for customers through Western Union.
Education
Certificate in Medical Assistant Program -
Southern Careers Institute
San Antonio, TXSkills
- Customer Service (5 years)
- Medical Records (2year)
- Medical Office Experience
- Patient Care
- Microsoft Office (2 years)
- HIPAA
- EMR Systems
- Insurance Verification
- Documentation review
Timeline
Patient Service Representative
Gonzaba Medical Group
08.2021 - Current
Receptionist
10.2020 - 05.2021
Customer Service Representative/Sales Associate
Kohl's
07.2019 - 09.2020
Customer Service Rep
H-E-B
08.2014 - 07.2016
Certificate in Medical Assistant Program -
Southern Careers Institute