Samara Sena
Albuquerque,NM
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Sales Associate
Gap
02.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Crew Member
Bahama Bucks
06.2020 - 08.2020
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
No Degree - Nursing
Central New Mexico Community College
Albuquerque, NMHigh School Diploma -
Volcano Vista High School
Albuquerque, NM05.2022
Skills
- Product Promotion
- Maintaining Clean Work Areas
- Inventory Recordkeeping
- Excellent People Skills
- Customer Service
- Product Restocking
- Strategic Planning
- Social Perceptiveness
- Time Management
- Multitasking Strengths
Accomplishments
- 3.5 Highschool GPA
Languages
English
Timeline
Sales Associate
Gap
02.2023 - Current
Crew Member
Bahama Bucks
06.2020 - 08.2020
No Degree - Nursing
Central New Mexico Community College
High School Diploma -
Volcano Vista High School