Adrianna Howard
Classroom Assistant
Hollywood,FL
Summary
I am a highly motivated individual, experienced and dedicated to performing tasks with maximum speed and efficiency. I am a punctual worker with years of experience in customer service, childcare, and staying focused in distracting fast paced environments. I have experience with babysitting, teaching and assisting children with special needs such as autism in a school setting. I have thorough experience with the cash register, operating service technology, and handling money. I work with diligence and pay attention to even the smallest of details.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Classroom Assistant
Broward County School Board
Hollywood, FL
11.2023 - Current
- Provided crisis intervention when needed and worked closely with school counselors and psychologists.
- Utilized evidence-based teaching methods and techniques to improve student outcomes.
- Collaborated with other teachers and therapists to ensure that educational objectives were met.
- Provided direct instruction to students with autism spectrum disorder in areas of communication, social skills, behavior management, and academic skills.
- Maintained accurate records of student performance, including daily notes on attendance, behavior, and assignments completed.
- Communicated regularly with families regarding their child's progress and discussed any concerns they may have had.
- Created a positive learning environment by using strategies such as reinforcement, natural consequences, redirection, and modeling appropriate behaviors.
- Advocated for the needs of the students with disabilities.
- Assisted in creating lesson plans that incorporated sensory integration activities into everyday curriculum.
- Assisted with classroom observations to identify developmental delays and behavioral issues.
- Encouraged curiosity, exploration, and problem-solving with tailored recreation programs.
- Encouraged student empathy of others to build confidence and improve self-image.
- Built relationships with students and guardians through active communication and positive feedback.
- Maintained a safe environment for all students while adhering to school policies and procedures.
- Provided one-on-one support for special needs students.
- Assisted teachers in creating lesson plans and providing instructional materials.
- Supervised students in the classroom, cafeteria, hallways, and playgrounds.
- Graded assignments, tests, and papers according to teacher instructions.
- Utilized technology resources such as computers, tablets, projectors, and interactive whiteboards.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Supervised children and participated in activities with them.
- Tutored and assisted children individually and in small groups to help them master assignments and reinforce learning concepts.
- Tutored students in course material to improve comprehension.
- Notified instructors of errors or problems with assignments.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Provided administrative support to multiple departments, as needed.
- Managed inventory of office supplies and placed orders when needed.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Conducted functional behavioral assessments to identify environmental factors that influence behaviors.
- Instructed caregivers on appropriate methods for responding to challenging behaviors exhibited by individuals with autism spectrum disorder.
- Mentored therapeutic staff modeling interventions to increase desired behaviors.
Retail Sales Associate Cashier
Victoria Secret
Aventura, FL
08.2023 - Current
- Greeted customers and provided excellent customer service.
- Provided information about products and services to customers.
- Processed payments with cash, credit and debit cards, checks, gift cards, and store credits.
- Organized merchandise in the store for easy access by customers.
- Assisted customers in locating items within the store.
- Stocked shelves and maintained product displays.
- Maintained a clean and organized work area throughout the shift.
- Counted money at the beginning and end of each shift to ensure accuracy of funds on hand.
- Resolved customer complaints or referred them to management for resolution.
- Helped other team members as needed during peak business times.
- Handled returns and exchanges according to established policies.
- Verified that all prices were accurate before ringing up purchases.
- Offered suggestions when appropriate to help customers find what they wanted quickly.
- Promoted loyalty programs to increase customer retention.
- Answered phone calls promptly with a professional demeanor.
- Participated in periodic inventory counts as assigned by management.
- Enforced safety regulations in order to maintain a safe working environment.
- Reported suspicious behavior, incidents and theft to support loss prevention.
- Explained return and exchange policy to enforce, and accepted merchandise for refunds or replacement with different items.
- Enforced dressing room rules to prevent vandalism and theft.
- Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
- Worked closely with front-end staff to assist customers.
- Helped with purchases and signed customers up for rewards program.
- Met physical requirements with regular standing, lifting and reaching to move heavy boxes and full merchandise racks.
- Reported damaged items and incorrect pricing to supervisor.
- Learned roles of other departments to provide coverage and keep store operational.
- Promoted specific items to drive sales and achieve add-on purchases.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Placed special orders or called other stores to find desired items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
To-Go Specialist
Olive Garden
Aventura, FL
08.2023 - Current
- Researched and analyzed customer feedback to identify areas of improvement
- Coordinated with other departments to ensure efficient workflow processes.
- Assisted in developing strategies to increase customer satisfaction levels.
- Analyzed data from customer surveys to identify trends in customer behavior.
- Exercised versatility in fast-paced, agile work environments.
- Employed refined project management skills for task completion.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained positive working relationship with fellow staff and management.
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Resolved customer complaints in a professional manner.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Packed fast food products in approved containers, cups and bags.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Cashier
Publix Grocery Store
Hollywood, FL
07.2021 - 07.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Discounted purchases by scanning and redeeming coupons.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Remained aware of surroundings and secured cash to minimize loss potential.
- Offered customers carry-out service at completion of transaction.
Babysitter
Care.com Inc
Hollywood, FL
12.2021 - 02.2023
- Encouraging healthy physical activity by taking walks together, or playing games outside.
- Monitoring sleep schedules and adjusting accordingly, if needed.
- Using problem-solving skills to anticipate potential issues before they arise.
- Remaining alert at all times while caring for multiple children simultaneously.
- Enforcing discipline when necessary, but always doing so calmly and respectfully.
- Instructing children in basic hygiene practices, such as brushing teeth or washing hands.
- Completing light housekeeping tasks, such as tidying up toys and books.
- Developing creative ways to encourage learning through everyday experiences.
- Teaching good manners by setting clear expectations for behavior in various settings.
- Assisting with meals, snacks, and bedtime routines for the children.
- Engaging in age-appropriate activities, like reading stories or playing games.
- Providing a safe environment for children to explore their curiosity and creativity.
- Maintaining a positive attitude while being patient and understanding with the children.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Read stories and played alphabet games to promote early literacy.
- Organized various activities, games, crafts, and outings to keep children entertained.
- Helped complete homework, school projects, and chores.
- Cared for children of various ages and assisted with feeding, dressing, and daily activities.
- Ensured physical and social well-being of each child.
- Tutored children in multiple school subjects to boost educational performance.
- Led hands-on activities consistent with the child's interests and skills.
- Removed hazards and developed appropriate boundaries and rules to create a safe environment for children.
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
- Taught reading, arts and crafts, and lap play to encourage intellectual development.
- Provided emotional support and encouragement to foster positive behavior in the children.
- Assisted with feeding, bathing, diapering, and changing clothes when needed.
- Observed signs of discomfort or distress in order to respond appropriately in emergency situations.
- Collaborated with parents and other healthcare professionals to develop strategies for meeting the unique needs of each child.
- Maintained records of progress notes on each child's development milestones achieved.
- Promoted physical activity through outdoor playtime or adaptive sports programs.
- Participated in professional development opportunities related to working with individuals with disabilities.
- Assisted special needs children with activities of daily living, such as eating, dressing, and toileting.
- Observed, reported, and documented patient status and care provided.
- Provided a nurturing and appropriate environment for children of various ages.
- Taught children the fundamentals of completing various crafts, including paintings, drawings, and decorations.
Crew Member
Wendy's Restaurant
Hollywood, FL
07.2019 - 07.2021
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Educated customers on menu items, product ingredients and nutritional values.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items such as burgers, salads and fries.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Resolved customer complaints in a professional manner.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Took orders from patrons and input selections into store computer system.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Drove team success by quickly completing assigned tasks.
Education
High School Diploma -
McArthur McArthur High School
Hollywood, Fl05.2021
Skills
- Student Engagement
- Activity Planning
- Attendance Tracking
- Behavior Management
- Behavioral Management
- Emotional Support
- Special Needs Support
- Teacher Assistance
- Behavior improvements
- Positive Reinforcement
- Customer Service
- Stocking
- Adaptability
- Cleaning and Sanitizing
- Multitasking
- Communications
- Behavioral Observations
- Attention to Detail
- Empathy
- Active Listening
- Staff Education and Training
- Register Operation
- Upselling and Cross-Selling
- Customer Support
- Loss Prevention
- Loyalty Program Promotion
- Purchase Recommendations
- Inventory Management
- Dressing Room Maintenance
- POS Operation
- Credit Card Processing
- Quality Assurance
- Customer Relationship Management
- Merchandise Restocking
- Cash Control Accuracy
- Exchanges and Refunds
- Bagging and Packaging
- ID Verification
- Liquor Regulations and Compliance
- Team Leadership
- Conflict Management and resolution
- Time Management
- Verbal and Written Communication
- Cash Handling
- Teamwork and Collaboration
- Friendly and Outgoing
- Customer Assistance
- Training and Development
- Food Plating
- Menu Memorization
- Buffet Setup and Takedown
- Ingredient Preparation
- High-Volume Dining
- Professional Demeanor
- Exceeds Sales Goals
- Listening Skills
- Reading Comprehension Skills
- Store Opening and Closing
- Multi-Tasking Strength
- Self-Checkout Assistance
- Problem-Solving Skills
- Negotiation Tactics
- De-Escalation Techniques
- Verbal and Nonverbal Communication
- Parent Communication
- Training in food handling preparation
- Needs Assessment
- Behavioral Intervention
- Early Childhood Education
- Behavior monitoring
- Meal and snack preparation
- Special needs experience
Certification
- CMAA Certification
Languages
English
Native/ Bilingual
Spanish
Limited
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Career advancementHealthcare benefitsInterests
Singing
Musical theater
Sewing
Timeline
Classroom Assistant
Broward County School Board
11.2023 - Current
Retail Sales Associate Cashier
Victoria Secret
08.2023 - Current
To-Go Specialist
Olive Garden
08.2023 - Current
Babysitter
Care.com Inc
12.2021 - 02.2023
Cashier
Publix Grocery Store
07.2021 - 07.2023
Crew Member
Wendy's Restaurant
07.2019 - 07.2021
High School Diploma -
McArthur McArthur High School