Adrianna Hulett
Albany,NY
Summary
Organized office manager with a strong ability to manage office functions and direct administrative personnel to meet the needs of executives. Performance-oriented and driven with an in-depth understanding of contract negotiations, budgets, payroll and office organization needs.
Overview
9
9
years of professional experience
Work History
Bdc Service manager/ service support staff
Destination Kia- Albany, Ny
10.2022 - Current
- Manage response time to internet, phone and live chat scripts and template's
- Participate in team & process development sessions- keeping positive relationships between teammates, service teams and dealership management
- Additional support for answering customer calls and questions about service
- Working with the shop manager and service manager to build a schedule that works with the whole department for customer and employee satisfaction
- Stay informed about service updates, recalls and service requirements
- Deescalate and unsatisfied customer before reaching the service manager
- Producing a work schedule for employees
- Updating and planning a workflow that works with the whole department and processing new programs
- New hire interviews and inquiries
- Locating and assisting with customer repair orders.
Staffing Coordinator
The Companies of JJ Young
01.2018 - 06.2022
- Assist with pre-screening for employment
- Insuring understanding of company's organization structure, personnel policy's, federal and state law employment practices
- Conduct exit interviews for transitioning employees.
Office Manager
Garvey Auto Body - Queensbury, NY
10.2021 - 03.2022
- All A/P A/R
- Answering phones
- Checking customers' correct personal information to make sure it's correct on the computer
- Cashing customers cod out
- Reaching out to car insurance companies to get our payments that are due on past due accounts
- Schedule rent-a-cars up for qualified customers
- Reconcile credit cards
- Print checks for vendors
- Accountable for all money coming in and out
- Reach out to customers when cars are done or give customers updates on vehicles they were working on
- Working with the parts department to make sure we are billed the correct items we received
- Great customer service skills.
Deal Administrator
NEW COUNTRY MOTOR CAR GROUP
06.2019 - 03.2020
- Post taxes for deals varying by state
- Verify each deal has all proper legal documentation and DMV records
- Balance ledger using CDK program
- Assure all funding from the financial institution or client is confirmed.
Assistant Controller
Northeast Acura
06.2015 - 01.2018
- Daily input of PO's approved by all required departments
- Record all invoices from venders on the Dealer Built program
- Balance all ledgers in accounts payable and receivable
- Posting all legal documentation and reconciling all funding.
Education
LICENSE in COSMETOLOGY -
ORLO SCHOOL OF BEAUTY AND DESIGN
06.2009
HIGH SCHOOL DIPLOMA -
SOUTH COLONIE HIGH SCHOOL
06.2007
Skills
- Accounts Payable
- Accounts Receivable
- QuickBooks
- Payroll
- Financial Report Writing
- Accounting
Timeline
Bdc Service manager/ service support staff
Destination Kia- Albany, Ny
10.2022 - Current
Office Manager
Garvey Auto Body - Queensbury, NY
10.2021 - 03.2022
Deal Administrator
NEW COUNTRY MOTOR CAR GROUP
06.2019 - 03.2020
Staffing Coordinator
The Companies of JJ Young
01.2018 - 06.2022
Assistant Controller
Northeast Acura
06.2015 - 01.2018
LICENSE in COSMETOLOGY -
ORLO SCHOOL OF BEAUTY AND DESIGN
HIGH SCHOOL DIPLOMA -
SOUTH COLONIE HIGH SCHOOL
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