Adrianna Hurtado
Fort Worth,TX
Summary
Dynamic professional with extensive experience in childcare and customer service at Cradle to Crayon Learning Center. Expertise in enhancing child development through innovative lesson planning and strong communication skills. Proficient in medication administration and building positive relationships, ensuring safety and satisfaction in all interactions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Daycare Teacher
Cradle to Crayon Learning Center
Irving, TX
02.2022 - Current
- Communicated regularly with parents regarding their child's progress or behavioral issues.
- Developed lesson plans and activities to engage children in learning.
- Ensured safety of all children by monitoring playground equipment use.
- Encouraged creativity through art projects and storytelling.
- Participated in staff meetings and professional development workshops.
- Provided guidance on social development issues such as sharing, following directions.
- Taught basic language skills including reading readiness, phonics, writing.
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
Customer Service Representative
Continuum Global Solutions
11.2021 - 02.2022
- Maintained a high level of professionalism when dealing with difficult customers.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided accurate information about products and services to customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone, email, and chat.
Caregiver/Med Tech
Fairhaven Denton
Denton, TX
07.2021 - 10.2021
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Coordinated transportation services for clients when necessary.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
Customer Care Supervisor
Walmart EComm
Dallas, TX
05.2021 - 08.2021
- Documented processes and created training materials used by CSRs in their day-to-day roles.
- Developed and implemented processes for handling customer inquiries, complaints, and escalations in a timely manner.
- Managed a team of 10+ CSRs ensuring they followed departmental policies and procedures accurately.
- Provided guidance to CSRs on how to handle difficult customers or situations.
- Responded to customer inquiries via phone or email within established guidelines.
- Maintained an up-to-date knowledge of product information so that accurate answers could be provided when needed.
- Trained new hires on policies and procedures related to customer service interactions.
Teen Coordinator
Boys & Girls Clubs of Collin County
Frisco, TX
06.2020 - 02.2021
- Plan and implement age appropriate activities for youth.
- Ensure safety of members, quality programs and clean appearance of the Club at all times.
- Ensure a productive and collaborative work environment by participating in weekly staff meetings.
Resident Assistant
Legend Senior Living
Denton, TX
10.2019 - 06.2020
- Enhance the quality of life in the residence halls, including fostering community, providing academic support, and being attentive to safety and security of residents.
Leasing Agent
Oak tree apartments
Fort Worth, TX
01.2017 - 12.2017
- Answer all incoming calls.
- Give tour of property to perspective residents.
- Post ads online for availabilities on property.
- Take monthly rent payment, file evictions.
- Attend eviction court.
- Post payments to residents accounts.
- Order all necessary supplies for maintenance crew.
- Make daily bank deposits.
Education
High school diploma -
Polytechnic HS
Fort Worth, TX06-2012
Some College (No Degree) - Medical Assisting
Kaplan College
Fort Worth, TXSkills
- Dementia and senior care
- Infant and toddler care
- Marketing and property management
- Reception and office management
- Home care and personal assistance
- Vital signs monitoring
- Childcare and early childhood education
- Medication administration and compliance
- Organizational skills and efficiency
Certification
- CPR Certification
- First Aid Certification
Additional Information
very dedicated and hard-working person, People friendly
Awards
radioshack scholar, 06/12, Graduate with a GPA of 3.0 or higher
Personal Information
Work Permit: Authorized to work in the US for any employer
Accomplishments
- Radioshack Scholar
References
References available upon request.
Timeline
Daycare Teacher
Cradle to Crayon Learning Center
02.2022 - Current
Customer Service Representative
Continuum Global Solutions
11.2021 - 02.2022
Caregiver/Med Tech
Fairhaven Denton
07.2021 - 10.2021
Customer Care Supervisor
Walmart EComm
05.2021 - 08.2021
Teen Coordinator
Boys & Girls Clubs of Collin County
06.2020 - 02.2021
Resident Assistant
Legend Senior Living
10.2019 - 06.2020
Leasing Agent
Oak tree apartments
01.2017 - 12.2017
High school diploma -
Polytechnic HS
Some College (No Degree) - Medical Assisting
Kaplan College
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