Summary
Overview
Work History
Education
Skills
Timeline
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Adrianna Izzo

Hamden,CT

Summary

Reliable Bartender/Waitress with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs.

Opening and Closing multiple nights per week and verified security of building; aswell as setting up and breaking down for shifts.

Will always prohibit the sale of alcohol to intoxicated guests, carefully monitoring intake of alcohol by each patron.

Friendly bartender with exceptional customer service and team skills and successful in delivering quality service in fast-paced environments with high-volumes of patrons.

Overview

7
7
years of professional experience

Work History

Lead Bartender

Orange Ale House
09.2021 - Current
  • Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
  • Increased sales with innovative cocktail creations and upselling techniques, leading to improved overall revenue.
  • Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
  • Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
  • Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Coordinated with kitchen staff to ensure timely delivery of food orders to guests at the bar area, enhancing their overall dining experience.
  • Participated in local community events as a representative of the establishment, promoting brand visibility and fostering new business opportunities.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Closed out cash register and prepared cashier report at close of business.
  • Consulted with managers to organize special events and promotions.
  • Served high customer volumes during special events, nights, and weekends.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.

Front of House Manager/Front End Cashier

Michael Angelo's
09.2019 - 09.2021
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Julia's Bakery

Julia's Bakery
09.2017 - 09.2020
  • Front counter customer service with personalized cake and dessert orderings.
  • Back of the house decorator.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Managed daily operations of the bakery during manager''s absence, overseeing staff scheduling, order fulfillment, and overall performance.
  • Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.

Hostess

GG's Pizza
07.2016 - 06.2017
  • Enhanced customer experiences by efficiently managing reservations and seating arrangements.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

Education

Associates Degree - Business Management

Southern Connecticut State University
New Haven, CT

Skills

  • Employee Coaching
  • Suggestive Selling
  • Preparing Garnishes
  • Menu Memorization
  • Customer Service
  • Food Running
  • Inventory Control
  • Event Coordination
  • Liquor Knowledge
  • Upselling Strategies
  • Staff Training
  • Cash Handling
  • Bar Equipment Maintenance
  • Payment Processing
  • Hospitality Service Expertise
  • Currently working as a Bartender, Sever, Waitress, Hostess, and busser! (We as bartenders at my current job have to do it all, unless there is a bar back on the weekends; expected to keep a fast pae with an eye scanning the room always
  • POS System Trained
  • TIPS Certified

Timeline

Lead Bartender

Orange Ale House
09.2021 - Current

Front of House Manager/Front End Cashier

Michael Angelo's
09.2019 - 09.2021

Julia's Bakery

Julia's Bakery
09.2017 - 09.2020

Hostess

GG's Pizza
07.2016 - 06.2017

Associates Degree - Business Management

Southern Connecticut State University

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Adrianna Izzo