Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Adrianna Jankans

Adrianna Jankans

Portland

Summary

Detail-oriented Administrative and Operations Leader with over 5 years of experience overseeing front office operations, staff training, billing, and process improvement. Skilled in managing teams, optimizing workflows, and delivering exceptional client service in fast-paced environments. Adept at utilizing EMR systems, Microsoft Office, and Google Workspace to streamline administrative functions and ensure compliance. Holds a Bachelor’s degree in Business Administration.

Overview

3
3
years of professional experience

Work History

Administrative Assistant Lead

AFC Urgent Care
Portland
06.2024 - Current
  • Lead administrative functions including staff training, billing oversight, and process improvements to support multiple urgent care locations.
  • Coordinate onboarding and continuing education for staff, ensuring compliance with company policies and healthcare regulations.
  • Partner with management to track and report operational metrics, enhancing efficiency and cost control.
  • Manage communication between departments to ensure smooth daily operations and timely issue resolution.

Front Desk Lead

Palm Medical Group
Las Vegas
10.2022 - 07.2024
  • Supervised front desk operations for a busy medical practice, including hiring, interviewing, and training staff.
  • Maintained accurate EMR charts and ensured compliance with HIPAA and company standards.
  • Managed billing, coordination of benefits (COBs), and insurance verification to streamline revenue cycles.
  • Addressed and resolved patient complaints with professionalism, improving satisfaction scores.
  • Developed scheduling systems that improved office efficiency and reduced wait times.

Education

Bachelor of Business Administration -

Portland State University
Portland, OR

Skills

  • Office Administration & Operations Management
  • Staff Hiring
  • Training
  • Supervision
  • Billing
  • Insurance Verification
  • Attention to detail
  • EMR management
  • Process Improvement
  • Workflow Optimization
  • Patient Relations
  • Complaint Resolution
  • Scheduling
  • Calendar Management
  • Microsoft Office

Timeline

Administrative Assistant Lead

AFC Urgent Care
06.2024 - Current

Front Desk Lead

Palm Medical Group
10.2022 - 07.2024

Bachelor of Business Administration -

Portland State University

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