Adrianna Johnson
Bear,DE
Summary
Developed strong customer service and time management skills in fast-paced public transportation environment. Demonstrated ability to navigate complex routes and handle challenging situations with composure. Seeking to transition into new field where these transferrable skills can be effectively utilized.
Overview
7
7
years of professional experience
Work History
Transit Bus Operator
SEPTA
01.2023 - Current
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Ensured compliance with federal, state, and local regulations by staying up-to-date on changing laws and guidelines affecting transportation operations.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
General Manager
LensCrafters
10.2021 - 01.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed inventory effectively for optimal product availability and reduced overhead costs.
- Coordinated staff schedules to ensure adequate coverage during peak hours and minimize overtime expenses.
- Conducted regular performance reviews for staff members, providing constructive feedback for professional growth.
Assistant Store Manager
Americas Best Contacts And Eyeclasses
04.2018 - 10.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Education
High School Diploma -
Lankenau High School
Philadelphia, PASkills
- Leadership and team building
- Problem resolution
- Operations management
- Defensive driving
- Customer service and engagement
- Efficient multi-tasker
- Route navigation
- Team building and leadership
- Training and coaching
- Attention to detail
- Team leadership
- Training and development
- Relationship building and management
- Critical thinking
- Recruiting and sourcing
- Time management
Timeline
Transit Bus Operator
SEPTA
01.2023 - Current
General Manager
LensCrafters
10.2021 - 01.2023
Assistant Store Manager
Americas Best Contacts And Eyeclasses
04.2018 - 10.2021
High School Diploma -
Lankenau High School