Adrianna Joyner
Greenville,AL
Summary
Dynamic professional with a proven track record at Robert Trent Jones Golf Trail, excelling in Active Directory management and customer support. Recognized for optimizing server configurations and enhancing client satisfaction through empathetic communication. Committed to continuous improvement and fostering strong relationships, driving both operational efficiency and customer loyalty.
Overview
11
11
years of professional experience
Work History
Server Team Lead
Robert Trent Jones Golf Trail
08.2023 - 05.2025
- Optimized resource usage by analyzing server loads and making necessary adjustments to configurations when required.
- Ensured compliance with relevant industry standards through diligent adherence to established policies and procedures regarding data governance, privacy protection, and system security.
- Developed comprehensive documentation for server infrastructure, allowing for quick troubleshooting and efficient onboarding of new team members.
- Contributed to the continuous improvement culture within the IT department by sharing insights from ongoing research on industry best practices in server management.
Customer Service Representative
Wintzells Oyster House
05.2014 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Support Specialist
ASK
05.2019 - 09.2022
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Conducted regular training sessions for new team members, promoting best practices in customer support operations.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
Education
Material Handling -
Montgomery Job Corps
Montgomery, AL12.2017
Diploma -
Greenville High School
Greenville, AL05.2014
Skills
- Active Directory management
- Customer support
- System monitoring
- Data center operations
Timeline
Server Team Lead
Robert Trent Jones Golf Trail
08.2023 - 05.2025
Customer Support Specialist
ASK
05.2019 - 09.2022
Customer Service Representative
Wintzells Oyster House
05.2014 - 06.2024
Material Handling -
Montgomery Job Corps
Diploma -
Greenville High School
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